Overstock.comReviews of overstock.com

Customer service sucks my product came in broken they won't help with nothing will not shop here again

This Comany is Rubbish in spite of contacting them several times my goods have still not arrived 2 months later. Customer services keep telling me they have been delivered by Yodel and signed for,I have received no proof of this despite asking several times. No refund has been received. Do not buy from this Company. PayPal have accepted their word and also refused a refund. Beware what you buy and how you pay for it.

I purchased a mattress through Overstock.com I was delivered the wrong mattress on December 8th 2018. I have been jostled around by everyone about my purchase. This company is a scam! The mattress I received was not only the wrong item, but was also not even manufactured by Serta. The mattress was poorly made and flimsy. Overstock customer service tells me they only directly deal with Serta and not a third party company, yet this is not true. I was told it would take a few days to get the process going to pick up the wrong mattress they sent, yet when contacting Overstock again, they say to me they have no item such as a "Serta Gabbert" and asked for me to send pictures via email to "verify the mattress came from them" after sending the email and not hearing back, I called once again to verify they received my email of the pictures. Shawna told me she didn't receive anything and had me send the pictures through text. I received a text back saying I will now have to wait another 1-2 business days before I hear back from them. I will not be getting my money back until the mattress is picked up. I am disgusted in the way this is being handled! This is the worst company I have ever purchased from. I will still have to go and buy a mattress for my daughter from a reputable company before Christmas, as this was one of her presents. Upon trying to speak with a supervisor, I am told they are busy and will call me back. With the way things have been handled this far, I doubt I will get that call. Do NOT purchase from Overstock!

Overstock refuses to let me use a gift card because I received 15% off order. I repeated over and over that a gift card isn’t a discount it’s cash. Spent an entire Saturday with customer support over $5 on a $80 𝙊𝙧𝙙𝙚𝙧.

what a shambles of a company. terrible cheap products and horrific customer services

DO NOT ORDER FROM THEM.....150 lbs box just to send you the wrong thing and then they make YOU drop it off at a UPS store. They send you the correct item just so that when you open it, it’s broken. DONE 👎🏽

The worse website ever ! I had 2 incidents in one week ! One with a bed and one with a mirror ! Overstock never again!!!! The worse customer service ever!!!!!!!!!

Can't leave no stars or I would. Don't order from this site. Not UK, rubbish cones from China and looks nothing like product on sale. Can't afford to return as it has to be tracked postage back to China. Bet it never gets there or gets back outside time period. Don't touch them with barge pole!!