Overstock.comReviews of overstock.com

What a scam! Ordered two pillows that I had to wait for forever. When they arrived they were garbage... I also received a package I had to pay 10 $ tolls to have delivered containing something I never even ordered (a freaking miniature silver star). Now the postal office want me to pay another 10 $ tolls for yet another package. Could this be the pillow cases for the no good pillows that I payed for months ago!? STAY AWAY FROM THIS COMPANY!!!!

Mit einer Produktbeschreibung eines anderen Anbieters geworben, aber selber nur Blech geschickt!! Keinerlei Reaktion auf Mailkontakt, Käuferschutz würde greifen, dank der neune Richtlinien von DHL ist Rücksendung aber zwecklos, da zu teuer für das Blech!!

We hebben op op 1 augustus een.picknicktafel gekocht en betaald via internet. We kregen direct erna een berichtje en een link dat de tafel door BPost zal worden geleden. Sindsdien geen enkel nieuws. BPost antwoordt niet op onze vragen en bij Overstock zeggen ze dat ze aan het onderzoeken zijn waar ons pakket is... Zeer slechte service en zeer slechte communicatie. Ik hoop dat ik de tafel of mijn geld nog ooit ga zien...

Wanted to purchase 2 Linon Barrel chairs - price today $147.14 each. Subtotals out at $326 somehow (without tax) rather than $294.28. With 14% discount that I have it should be $255.08 plus tax. Both online & over phone was told grand total w/tax is 307.91. This does not add up. Never adequately explained to me why. There either is an error or this is deceptive advertising. Spent 15 mins going over w/April (& her supervisor in background) . Then line cut off. I shopped at Aetna Stores - got great service & a lower price. 8/9/19

Salontafel gekocht, onmiddellijk laten weten dat de staat niet acceptabel was. Werd zogezegd gemonteerd, maar kwam gemonteerd uit vrachtwagen 65 euro teveel betaald. Tafel zou volgens leveranciers na melding onmiddellijk teruggenomen worden zonder discussie. Getelefoneerd daags nadien (op dinsdag gesloten) en melding gemaakt dat ik conform hun regels de tafel wegens grove fouten retourneerde. En wou die vrachtwagen die hem niet onmiddellijk wilde terugnemen langskomen asap. Ah neen, men moest eerst foto's hebben? waarom ik was toch gerechtigd het binnen de 14 dagen te retourneren en het was pas 1 dag later. Dan moest ik maar 75 euro betalen om de schamele tafel te komen ophalen of hem zelf afleveren. Ik ben chronisch ziek en mijn man is 10 jaar ouder en heeft rug en spierproblemen die nader onderzocht worden en kan dus niet heffen laat staan dat ik dat kan, ik heb 50% adem en tal van andere aandoeningen door een vreemde ziekte. Nooit gerookt, alcohol, drugs enz. Terwijl ik dan toch probeerde foto's door te sturen werd mijn PC voor mijn neus gehackt en werd 1000 euro van mijn rekening gehaald. Toen ik dit alles telefonisch meldde kon ik het gesprek horen op de achtergrond zo van: ze gaat die 75 euro niet betalen en de man repliceerd :" we houden het gewoon af van de terugbetaling" Dit alles op hautaine toon alsof ik armlastig ben en niet gestudeerd heb. Dus 75 euro +70 euro voor montage ( die niet nodig was) is 145 voor een tafel die een schandaal is. Overstock is duidelijk een bedrijf zonder service en met slechte kwaliteit meubelen. Ook de houding van de klantenservice is zeer ongepast. Money Money Money, Overstock zou moeten reclame maken met borden : Your Money is so funy for is, we're a rich man's world. Bedriegers, oplichters. Nu ik ga dat eens doorgeven aan het parket van Brugge aangezien mijn echtgenoot magistraat is. GOEDE RAAD: GA NOOIT NAAR OVERSTOCK OF JE BENT GEZIEN. SCHANDALIG LIBBRECHT-BOGAERTS

We ordered the Manchester Traditional 5 piece bedroom set with an additional nightstand. All pieces were delivered the with exception of our dresser. We were guaranteed ALL of our furniture would be in by 8/8 it is now 8/7 and after 3 days of back and forth between overstock and the carrier (XPO Logistics) the item has still not been located. They issued a 24 hour doc search for the item and it was still not located. As of today (8/7) overstock informed us they are “working on” getting us a replacement. That’s all we’ve heard for the past several days. Overstock is “working on” this issue. As your customers, we expect answers and not just to be strung along for days by different customer service agents. Also, your clients SHOULD NOT be the ones contacting these carriers directly looking for their shipments. That is your job!! I’ve never had this issue when ordering smaller items (rugs, etc). Overstock’s Oversized Furniture department needs a major overhaul if they’re looking to grow this side of the business. Needless to say, we will not be ordering full sets of furniture items from Overstock in the near future. Stay away from ordering any items considered “oversized” like full furniture sets and larger pieces of furniture. Better off going to an actual furniture store or picking up items on your own.

This company doesn’t even deserve one star that friggin scam me and don’t care about making it right. I order a supposed to be 9 by 12 rug they sent me a 3 by 5 rug ... what the hell!! I contacted them saying I wanted the rug I ordered and to be able the return this wrong rug they said that I could return but I might not get my money back and that they can’t send me the rug I ordered. This company is all BS... full of scams and lies would not recommend!! 🖕🖕

BEWARE! IT IS VERY DIFFICULT TO CANCEL AN ORDER WITH OVERSTOCK.COM! During my experience with customer care I felt that I was being given a work around to try to get me to purchase a product I truly wanted to cancel, rather than addressing that I had found a different product on their site that I intended to purchase instead. Additionally, I felt as if the Customer Care Agent's only goal was to try to get me to sign up for their O-rewards program. In summary: During our conversation, I was told this O-program was the only way to get a refund and cancel my order. So, I followed up by asking if I was guaranteed to get all the money back, or if I would be charged a return shipping fee. I had to ask this question twice before the agent answered that it would guarantee a full refund. Next, I asked if there was a cost to be a member of the program. Instead of answering the question the agent told me all the rewards I would receive: coupons and exclusive offers and discounts. From all I could tell the agent seemed to be dodging my direct questions. Clearly, when a customer asks a question relating to a program or product you are trying to sell them, any customer service focused individual should answer that question before proceeding in the conversation to other details. So after the agent proceeded to exhaust all information regarding rewards, they asked me if I wanted to join. I AGAIN asked if there was a cost. Finally, the agent answered the question. Low and behold, there's a cost!!! I definitely did not appreciate this lack of transparency that I experienced. Additionally, I was contacting Customer Care to cancel my order that was less than 2 hrs old and clearly listed on the site as still “processing”. I did not contact Customer Care to waste my time discussing other matters or to be "sold" other gimmicks. Additionally, I had to be proactive in making sure I received an email that a request to cancel my order was truly placed. This should be an automatic practice with any company. I greatly lack confidence in this company's ability to work with customers. The icing on the cake to my experience was the fact that I made the effort to say thank you to the agent for helping me get my product cancelled. I could tell they were clearly irritated with me by this point as rather than treating me with what they claim to be “award winging customer care” they simply asked "is that all I can help you with today". I said yes and again thank the agent and without a response they ended the chat. This truly negative experience could have been softened with a kind ending to our conversation and a thank you for to me as the customer for being patient as they worked to get my order cancelled. Given my experience with Customer Care at Overstock I encourage you to be aware of their lacking customer service and that they will try any work around they can to squeeze you into a corner to either sign up for a rewards program you don't need or make you feel forced into receiving the shipment. My advice: consider all sales final with them and act as if you have no option to ever return or cancel an item as their agents are truly difficult to work with and lack proper respect for customers.