Overstock.comReviews of overstock.com

Ordered an area rug and after check out it posted as a ship date of 6 weeks. Assuming it was in back order, I ordered another rug. Before I had a chance to cancel the back order I received a notice that it had shipped. When I called to return it they stated it would be $39 for a return ticket. I only paid $72 for the rug. That is insane to me and there is no way that’s what they pay to ship their products. They would go bankrupt offering free shipping! I feel it was very shady and a way to discourage returns. I won’t be shopping there any longer.

They are way OVER PRICED!! You would save MORE money shopping with Amazon or Walmart!!!! America is ridiculous when it comes to ripping people off!!! A mirror table cost 900 on this site but Amazon/Walmart has it for 300....GO FREAKING FIGURE

Ordered a pair of ladies boots on October 14, received them 4 days later, albeit 3 Sizes TOO SMALL. I immediately contacted Overstock to inform them and find out how to expedite an exchange. Spoke with 2 separate customer services reps who insisted that I ordered them in the wrong size and I would have to pay in excess of $13.00 to return them. I didn't order the wrong size....seller's error!! Now I'm stuck paying for it. One rep even tried to sell me a membership to "O" Rewards Program for another $19.95....WHAT??? Needless to say, I will stick with Amazon in the future, never had this type of nonsense with them! BUYER BEWARE

Unmatched customer service. I bought an air filter , Rabbit Air, cost was over $500. There was a smell and it was beyond the window of return. They allowed me to return it, emailed a ship label to me and refunded the entire amount within 3 business days. I commend the customer service department !

They sold me a faulty product and then wanted me to give them more money and spend more money for a giant box in order to return it. I'll never spend another dime with these sleasebags.

Great selection of products..

Do not trust the reviews on Overstock.com. They are not posting negative reviews. I wrote a 1 star review for a ridiculous excuse for a lamp I got, and it was never posted. Easy to tell, because the mulberry lamp only has 2 reviews. { 5 star of course}. My review is listed under my "completed reviews" and I received a $2 dollar credit for it, but it is not viewable to prospective buyers. The Review: The lamp I received was inexcusably defective. It's not like there was an electrical defect that someone packing the product wouldn't notice... No. I received a lamp that the center of the purple glass is overhanging the metal base by an inch. You can see the centered glue circle where it was supposed to be adhered and that is definitely not where it is. The defect is obvious at a glance. I offered to send a picture, but Overstock is demanding I further inconvenience myself and send them the lamp back. I'm not one for returns in general and I am definitely not going to try to package something this big, breakable, and UNSELLABLE. The practice of making customers return unsellable items is predatory and sheerly used to discourage deserved refunds. This lamp was part of a larger $600 dollar order I placed and they still refused to make it right. They will never see another $1 from me. And obviously there is no quality control being done by the manufacturer or Overstock on this product. Pretty lamp, but you will regret it.

We purchased a $2300.00 engagement ring on Overstock. Within first couple weeks of owning the ring, I lost a diamond which Overstock instructed me to replace with a local jeweler and paid the cost. Since then, I have had to replace 3 more lost diamonds and have another missing! My local jeweler said the issue is “poor quality ring design” and this will just continue to happen. I called Overstock after receiving this explanation and the first representative just stopped responding on their help chat feature. I reached out by phone to customer service who told me “there is nothing they could do because it was beyond the return window.” I argued I would not expect a ring costing this much money would cost me hundreds of more dollars as stones continue to be lost and replaced. Very unhappy with this purchase!!!!