Overstock.comReviews of overstock.com

I have ordered a ring twice. Both items then show as "cancelled" on my order history. Communication via email and chat says my bank cancelled both transactions. I then call my bank who say, "No, we authorised both payments". Now I'm sitting here worried I will be charged twice and the item will not even get to me in the post. Judging by the online reviews of this company, I don't understand how they are still trading. But then again, USA is the land of the cowboys... AVOID AT ALL COSTS!!!!

I placed my order and noticed in the confirmation it copied my old address. I called immediately and was told they could change the address because it hasn't shipped yet. 3 weeks later I still have not received my package. 2 people in customer service Aisa and Jennifer basically said it was my fault because I put the wrong address on my order. Aisa actually told me to have an old neighbor go pick it up at my old address. I NEVER received ANY tracking information they both accused me of not looking up the tracking # when they sent an email. Horrible customer service. They have way too much competition to have such aweful customer service skills. Now I am at the mercy of the Post Office who cannot find my order even with the tracking #.

With the help of Paypal order was sent to the correct address and they paid the discount that was promised, i do not like to give bad reviews, but I had to do it, they left me no other option, I hope they have learned something, it could have been much easier if they listened. I ordered a dining room set from Overstock and same moment when the order was completed, I discovered that they copied the wrong shipping address from Paypal, I called and emailed request to correct the shipping address and received confirmation that they have corrected the address, 2 weeks latter they sent me an email saying the the product will be shipping top the wrong address again, I contacted them immediately to correct their mistake, they are giving me a run around and no straight answer, I do not know what to do if I receive a dining room in my business address and how I will reship it to my resident address, I have to higher a shipping company to ship it to my home address that will cost me hundreds of dollars, if this happens the only remedy, I have to take them to court to pay the reshipping cost, and I will not make in purchase from this no good merchant.

I purchased outdoor aluminum patio chairs. Within 5 weeks the screws started to rust. Contacted Overstock and basically got nowhere. They 5 weeks was beyond return date and gave absolutely no customer support for defective products. I spent over $400 for chairs that are rusting after only 1 month. I would not throw your money away on this company!!

I purchased a set of counter stools but had to return them as they were a bit too flimsy, but they are very nice. Now after returning the items, I realized that I never received credit for them. When I called to find out why my invoice was still reflecting the return chairs. I was informed that I have chosen to get store credit instead of crediting my account, therefore I am paying them for something that was return and I have no desire to purchase from them again. I had to pay a fee to have them keep my money in the 'store credit' and if I want them to send me a hard check I also have to pay them a fee to have get my money back. This is truly a scam. Why would I decide to get a store credit instead of paying down my credit? The worst part is I am paying interest on something that I don't even own. You guys are truly a joke.

Very bad customer service, the rug color looks different and overstock make me to pay for return ,I’ll post my bad experience with this company online and I’ll never use this company again

I view Overstock as an old-school company when it comes to online deals. They tend to be forgotten amidst companies like Wayfair and of course Amazon, and seem to have lost their identity in recent years. I've never had a problem with a transaction on Overstock; I just wish they had a clearer idea of who they are and what they offer - otherwise, they never pop into my mind when I'm looking for something online. They are a good source to get Polywood outdoor furniture at a discount, however.

I was trying to order a rug. When I put it in the cart the price increased. I took a screenshot. I changed browsers and the same happened. Just spent 40+ minutes on Customer Service chat, sent the links, sent two different screenshots of the item at the lower price via email to agent. Their solution was to clear my brower and cookies and then try again to show the "correct" price which should be the higher price. It was not. I do not appreciate bait and switch in the middle of a transaction or being told "my computer is wrong". This is my first and last time trying to use Overstock.