Overstock.comReviews of overstock.com

I ordered a $75 gift a month prior to Christmas. 2 1/2 weeks later, it had not arrived. I called Overstock cust svc immediately. While I was on the phone, they created a case, escalated it -- as my item had been lost in shipment. They committed to resend the item anew, while I was on the phone with them. 5 days before Christmas - it had not arrived. Cust Svc said the resent was cancelled without explanation. No chance to get the item before the holidays. Max credit they'd offer me? $10. Unbelievably, the sup got on the phone to try to sell to me. They tried to get me to purchase their loyalty program which offers free-ships, and encourages product reviews for $19.99/annually. So, I am understanding that this site may run under a membership model; if you're a member, you'll get svc you might expect. If you're not a member, forget it.

3 separate orders screwed up! 1st: a snowglobe... shipped without a box in a bubblewrap padded envelope, yep showed up shattered. No biggy, that was on the 16th, plenty of time to get a replacement right? The CSR that I spoke with assured me how sorry they were and they would rush a replacement to me guaranteed delivery BEFORE the 25th, yeah the track package shows estimated delivery of the 27th. 2nd: Ordered on Dec. 4th, tracking shows an estimated delivery date of Dec. 17th... today is the 21st, not here and it only shows generic delivery info... i.e.. picked up from facility, en route to destination, etc... 3rd: ordered on the 15th, product page showed "arrives by Christmas", package tracking shows "preshipped on Dec 16th, awaiting package at facility, estimated delivery ...(blank) NEVER AGAIN!

DO NOT PAY for expedited or express shipping!!! They show dates as “estimated” and when they don’t meet the dates you pay A TON of money to meet, they won’t refund you the additional shipping costs. Terrible customer service. Stick with Amazon or Wayfair.

1 ster is zelf nog te veel! Je betaalt veel geld voor nul service.

Customer service is TERRIBLE. I'm trying to get information from them about payment options and the person I talked to didn't help at all. Ended up transferring to another company who told me that if you fill out an application, there's a auto generated denial. But to try again after their systems are refreshed. I asked when will that be and I was told that there is no estimated time on when the systems will be refreshed by to try again in 72 hours, but there isn't a guarantee.

************** questions from commenters*********** who would like to join me to claim law suit against Overstock and Walmart.com (they are in collaboration together) Please let me know Thank you

I have purchased a fair amount of products from this company, Overstock.com. I recently bought two Tiffany style lamp. I love this style of lamp, and intended to enter them both in a school auction. The school is for special needs young people, and is self funded. So I wanted these lamps to be beautiful. The first lamp arrived, and it was gorgeous. Everything on it was how it should be. The joins were nice, and also even. The glass color was lovely, and the base was metal, as it was advertised. This review went public. Lamp number two was as bad as any Tiffany style lamp could be. Joins between glass pieces was awful. Not even, and even a hole and gaps in the medium joining the pieces of glass. The medium used looked like mud. It was really awful. So I wrote those things into my review. This review is still pending. No surprise. I have noticed that the price has dropped significantly now. By about $50. They also want me to pay to return something they should never have sold. Here is a copy of my Overstock.com review.... "The lamp is very poorly made. The medium used in joins looks like it is made from mud. None of the joins are even, or straight. The colors are dull, and uninteresting. Not at all attractive. The quality control must have not seen this lamp, as they surely would not have let it through. Overstock.com want me to pay to send it back! It should never have left the factory." I have photos, but there is no way to add them here.

J'ai commandé, chez Overstock, 8 fauteuils en cuir soi-disant avec 40% de réduction, EN AVRIL, et payé un acompte conséquent. Ces réductions sont totalement bidon ! Ils gonflent les prix pour faire semblant de les diminuer et ils font ça toute l'année ! NB: Overstock exige le payement du solde AVANT livraison, ce qui est totalement abusif. En cas de problème, le client ne peut pas faire pression. Ces fauteuils devaient m'être livrés le 1er AOÛT. Soit près de 3,5 mois de production alors que les autres entreprises demandent maximum 6 à 8 semaines !!! J'ai bloqué la journée du 1er août pour réceptionner ces fauteuils. Ils ne sont jamais arrivés! J'ai d'abord cru à un problème de livraison via BPost. Le problème ne venait pas de la poste. Le lendemain, j'ai téléphoné chez Overstock. J'ai demandé pourquoi je n'avais pas été livrée et pourquoi je n'avais pas été prévenue que je ne serais pas livrée. Le vendeur ne m'a pas apporté la moindre réponse. Et aucune date précise de livraison. Peut-être fin septembre, peut-être mi-octobre... Donc 6,5 MOIS D'ATTENTE... Pour autant que mes fauteuils me soient enfin livrés ! Ce qui est loin d'être sûr!... PUREMENT INFECT ! ACHETEZ AILLEURS SI VOUS NE VOULEZ PAS DE TRES MAUVAISES SURPRISES, POUR NE PAS DIRE UNE ARNAQUE, ET UN PARFAIT MÉPRIS DU CLIENT !... N'HÉSITEZ PAS À HAUSSER LE TON, À LES MENACER ET À LES HARCELER POUR VOUS FAIRE REMBOURSER. TENEZ BON ET NE CÉDEZ PAS !!!