Overstock.comReviews of overstock.com

CUSTOMER BEWARE: website offered an item in a color that I needed. I ordered the item, which was sent to the wrong state, wrong address. Fortunately the person who received the item, an ottoman, met me halfway and delivered it. When I got it home and opened the box, it was the wrong color. I contacted Overstock and explained the situation, and they sent out a replacement...again, the same wrong color. Customer service said they will send out the corrected item after I returned the second wrong item. Unfortunately, in order to return wrong item #2, have to go to the UPS store and buy a large box so it can be shipped, as the original box was in poor condition. I was FINALLY told, 12 days later, that the correct color didn’t exist and the website was in error. They have my $ and I have the wrong item. It is up to me to return that wrong item in order to get my money back. I was offered “up to $50“ by the first representative to reimburse me for the cost of the box. The second representative offered me $10 and did not mention the $50 until I did, so evidently the deal you get depends on who answered the phone. After several hours on the phone and 12 days, I finally got an answer as to the status of my order. I now know, by calling Overstock yet again, that the correct item doesn’t exist, and that I have to take a day off, purchase a suitable box, and arrange for a UPS pickup. Then I’ll have to wait to be reimbursed for the cost of the box, but not for my time or gas. At that time they will also finally refund my $200+. I HAVE NOT, IN TRYING TO DEAL WITH OVERSTOCK, RECEIVED ONE SINGLE APOLOGIZE FOR EITHER THEIR ERRORS OR THE WASTE OF MY TIME AND MONEY.

They shipped my orders to my old address . then they couldn't seem to fix it on their end. And they expect me to cover the shipping costs to get my stuff delivered to the correct address. Well I'm not and I'm NOT paying the credit card either. No stuff no payment. Eye for an eye.

This company is horribly crooked. They canceled my order because they had an error on their site. I purchased some items using some of my membership points, right before I also subsequently stop renewing my membership (because I hated their customer service). I received a confirmation for my order but later find out they canceled it without informing me. What’s more they said I can only redo the order by renewing my old membership. No thanks!! Poor customer service from start to finish. And don’t bother using their chat service - those bots are even less helpful.

Worst company I’ve ever delt with. Horrible delivery system. Dropped a 165lb box at the end of my driveway a day before the appointment and drove off. Never buy from overstock. Crappy product. Horrible customer service. Horrible delivery company. Scamming America.

Don't ever buy from Overstock. I placed a Christmas order on Dec 15, their web site showed it shipped on Dec 18, to arrive on Dec 23. My discover card was billed on Dec 18. When the product didn't arrive on Dec 23, I called customer support and they stated that it would be arriving soon. I checked the UPS tracking web page and it showed "label printed" but no pickup. After several calls to customer support, I found out that they never shipped the product nor did they ever have the product. When I asked, if on Dec 18,when it was supposed to ship, they didn't have the product, why didn't they contact me and I could have purchased the present somewhere else. SILENCE. Worst on line company ever. On Jan 2 I finally got a refund. Customer service was useless and at times, arrogant.

I ordered from Japan.But it was delivered to USA Saddle Brock address why? I contacted to customer.He said”you ordered from Saddle Brock.So we delivered there.This deal finished” 2nd order,I received wrong goods.I tell to him the return goods and all amount refund include shipping and tax.I paid 400$ for this wrong goods. He said”We will refund 30$ for you.You should accept.If you don’t accept,we haven’t anymore” Oh you're funny, you should be a comedian. He is crazy.

I ordered a sink on December 19, 2019 and it was scheduled to be delivered on December 21, 2019. When my shipment still did not arrive and the status of my order continued to read “processing” there were several emails, chats and phone calls. I was assured that Overstock would be shipping my order to me quickly and that I would probably have it by Friday December 27th. I am now told today, December 27, that their “partner” doesn’t actually have the sink and won’t have it until the first week of January but they offered to issue me a refund if I cannot wait! This would have been annoying to learn within a day or two after I placed the order. Learning this over one week later, long after the estimated delivery date, is unacceptable. Overstock would not consider finding another “partner” to honor the sale. Overstock is unreliable and is not accountable to its customers. Stay away if you actually need something in a reasonable amount of time.

This is a gift for my mother for Christmas, and was sent as a replacement for the first crate cover that I ordered. This is what came in the first box, then to my dismay, the second box had the same thing in it! I am not only shocked, since I have never had an issue ordering from Overstock in the past, but I am angry because really, who would think that they would get 2 toys instead of a crate cover? (One is heavy, one is light, one is big, the other is small, one costs around $45, the other, well, it is a TOY!) I spoke to an agent live named Josh who was wonderful in assisting me with the returns and attempted to assist me in ordering another crate cover..I said fool me once, shame on you, fool me twice, shame on me, no thank you. I will never be ordering from Iconic Pet again. RESPONSE FROM OVERSTOCK-Our moderation team reads all reviews to ensure they meet legal standards. Please read through the denial reason(s) you have encountered to help you fix your review and resubmit. Customer Service: Your review is about customer service and is unrelated to the item. What?!