Overstock.comReviews of overstock.com

I ordered a desk and their supposed cancellation policy is two hours. Within two hours I decided to cancel the order but when I tried, the cancellation button was not available so I couldn’t cancel it. Customer service was already gone for the day. Next morning I texted them, which by the way is strange and was told it was too late to cancel because I didn’t do it in time. I asked why but didn’t get a good answer. I asked how much to return it and it was $69! I was told then that I could purchase the club O and then shipping returns is free. Nice that they tried selling me something when I’m trying to return. I asked about refund and was told that it would be in store credit even though their return policy is refund to original form of payment. I am upset by this and told them so and they basically said there was nothing they could do. I do not want $175 worth of store credit. If I ship something back unused and unopened, I don’t know why I can’t get my money back. Once you order, beware as you can never change your mind. Whatever you spend is theirs forever. It’s impossible to speak with anyone and the hold times for a chat are ridiculous and they don’t read what you’re writing anyway. Why are they still operating during Covid-19 if they cannot even handle the slightest issue?

In januari ben ik mijn eetkamerset gaan kiezen bij overstock Gullegem. Heel vriendelijk personeel met goede verkooppraatjes. Toen mijn keuze viel, werd mij gezegd dat de stoelen helaas nog terug in productie moesten en Ik hierdoor de set dus pas 08 Juni kon krijgen. Dat was even slikken, maar ik wou absoluut deze set dus het leek mij het wachten wel waard. Ik had ook expliciet gevraagd om een levering met montage. Aangezien ik alleenstaande mama ben, heb ik noch de tijd of de skills om dit zelf te doen. Op 8 juni heb ik ook speciaal congé genomen. Enkele weken geleden kreeg ik opnieuw een mail, met het onderwerp “bedankt voor je bestelling”. Ik dacht dat dit ging om een dubbele bevestiging aangezien ik geen wijzigingen doorgaf. Nu ik gisteren de mail in detail opende blijkt dat men ZONDER ENIGE AFTOETSING OF AANKONDIGING, mijn leverdatum verplaatst heeft naar 23 juni, ZONDER montage. De verrekening klopt nu ook langs geen kanten meer aangezien ik een voorschot betaalde van 30% op het bedrag met montage.. De klantendienst dan maar gebeld gisteren. Die vrouw gaf enkel maar verdwaasde antwoorden... ik eis de correcte bestelling Op de juiste leveringsdatum met montage zoals initieel,of ik eis de volledige terugbetaling !

I would give it zero stars if I could. We ordered an item labeled “queen bed with optional drawers” and a photo of a bed. What came was 2 drawers and no bed. I called Overstock and they said they aren’t taking phone calls right now. They said to text or email. I did both, repeatedly. No response from either text or email. So I went to the app to process a return-I have a child who needs a bed and now all I have is two drawers and No bed so clearly this isn’t going to work. They are charging me $40 to return the drawers. At this point I wouldn’t use Overstock if somebody paid me.

These people took over a hundred and fifty dollars from me and never delivered my bed, nor did they reach out to me for any explaination as to why they didn't ship my item, the answer I recieved via automated system is that it's being processed....nobody wants to talk to a machine when they take your money...I can't reach anyone via phone...and text is automated and they tell me that I have four hours to wait for a response...bull when they didn't have to wait that long for me to spend my money!!!! All of these online companies are using COVID 19 as an excuse to take money from consumers and not deliver products!!!!!

Schandalige klantenservice, 1 ster is nog teveel. Levering was niet compleet, zelf contact mogen opnemen, na 3 weken, nog geen reactie. Van dienst a naar dienst b doorgestuurd, zonder oplossing

I have been trying to contact the Customer Service for a week now. Finally, today I get someone to text me. I do not know this person's name, as they did not give it to me. My issue with an item that was supposed to be delivered last week, (I had talked to the shipping company and set an appointment). Since then I have been on the phone with the shipping company and was informed that it was lost. I tried to get the person whom I was texting at Overstock to help me with a refund, and this is the reply I get "I get it, that is in my notes". And, that was the last I heard from that person. I still do not know where if I am going to get my refund of over $400 or not. This is a very poorly run business!

I placed my order over two weeks ago, item showing in stock. I took in stride with understanding the current COVID-19 restrictions that it may take a little longer to ship my item. No problem. Order showed as processed, waiting to ship. The day before it is originally scheduled to deliver they send a message that the item is not in stock. They had two weeks to figure that out. If their systems are that poorly managed then how in the world can you trust anything about their business? Don't waste your time. Clearly a poorly managed business and environments such as this expose their shortcomings.

This grey curtain, I purchased from Overstock, which was the darkest of the all the options. was really light. The picture was not correct. I go to return the package, and they want to charge me $20 to return. I haven't affiliated with Overstock too much.. But I'm surprised of how horrible their return policy is compared to their competition. I will not be shopping at Overstock again. Online shopping needs to be flexible and understanding of you wanting to get the right product. And overstock is not one of them. Hopefully Amazon buys them out soon.