Overstock.comReviews of overstock.com

We hebben ons een 2de keer laten vangen. 10 jaar geleden bestelden we bij overstock al onze meubels (binnen), zijnde slaontafel, 8 stoelen, 6 kasten... een redelijke som geld dus. Alles op voorhand moeten betalen, na 6 maanden moeten dreigen dat we ons geld terug wilden en dan toch een levering gekregen van bijna alles, behalve onze eettafel, die dan ineens 20cm korter werd want de andere was niet ins tock. Niks compensatie, ... Nu, begin mei hebben we 2 tuintafels en 8 stoelen online besteld. Levering 6 juli werd al uitgesteld naar 20 juli, nu weer een bericht dat dit uitgesteld wordt naar 27 juli... wat een rotboel. We krijgen niemand te pakken. Mailtjes halen niks uit want te druk door Corona...

I’ve purchased several times over many years, and although not always the fastest delivery time, the prices are reasonable and the discounts and coupons can really reduce the cost.

I ordered two outdoor carpets. They sent me the tracking. The shipment took longer than expected. I understood with the current issues. The shipment arrived poorly packaged but I figured they were packaged tightly and two were still in there so I opened to check (it was a plastic wrapping only no box) Once opened I realized it was only one. 1. Customer service said it would take them 1-2 business days to SEE what happened 2. After 1-2 business days, they would just refund me 3. I requested to get my second outdoor carpet (I ordered two for a reason) 4. They can not send me a replacement (for something I paid for ) because now they are out of stock 5. They can not give me a full refund because the item needs to be returned 6. Oh no, you opened it you can not return the item then so you won't get a full refund either way. This was the first time with overstock and definitely the last. I now have an outdoor carpet I needed two of for the. space and now only have one so I will need to spend MORE money because I need the two to match. STAY AWAY FROM OVERSTOCK

3 weeks ago I made a purchase from OVERSTOCK for the first time and I received an email stating it was shipped and delivery expected by 7/8 via UPS. When I checked the UPS TRACKING it showed that the item was not yet shipped. I contacted customer service on Monday and after a lengthy back and forth with what I assume to be a robot I finally chatted with a representative who promised that I'll hear from a representative 24-48 hours. I heard from NO ONE. I just contacted customer service again and asked to speak with a specialist...no one contacted me but I just got a text informing me that my order is cancelled and a refund issued... don't know what happened to the item zI ordered. I'll never order from them again. I'LL STICK WITH AMAZON

Double ordered two fire pits. I called immediately. Said No guarantee but they would “try” to stop the order - not expected to arrive until August 4th. Said it could take 2 business days to process. 5 days later I called again. Same deal - 2 days. Well later that night they emailed me “too late” so I get to pick up the shipping to return the item. I can’t believe they do this stuff and stay in business! They just lost mine and everyone I can tell about this.

Mijn tafel met glasplaat is in volle zon (29° in schaduw) in 1000 stuks kapot gesprongen. Hun antwoord : dat is een veiligheid, want bij de minste beschadiging zal het getemperd glas in kleine stukjes springen. Ze beweren dus dat wij het glas hebben stuk gemaakt ipv de echte oorzaak : NIET GESCHIKT VOOR VOLLE ZON (verkopen zij geen buitenmeubelen). Veel bewijzen heb ik niet meer. Geen garantie dus (het is de eerste zomer van ons tafel). Ik kan enkel een nieuwe tafel kopen en krijg 10% korting (hoe belachelijk). Even luisteren bij testaankoop of consumentenzaken van Radio 2. Hun klantendienst trekt op niets.

Overstock zou morgen voor de derde keer leveren. Zij hebben de levering reeds 2 maal uitgesteld zonder verwittigen! Wanneer mijn echtgenoot belt krijgt hij als enige reactie we gingen jullie nog opbellen. Wanneer ik een vraag stel 2 geleden krijg ik zelfs geen reactie. Absoluut ongehoord.

Still waiting on an item I ordered may 22nd. Called several times and am getting the run around and told someone will call me back and they don't, on hold and I can't even speak to a supervisor or someone to issue me a refund. This customer service dept lies to get you off the phone, they don't know anymore than the customers. This is the worst customer service I have ever experienced.