Overstock.comReviews of overstock.com

I spend days on the phone trying to resolve issues with the cancellation of my order. No one helped or cared to help. I bought from so many other companies and this is so far the worst customer care experience I have ever had.

I ordered cargo pants value 138 euro. They were shipped quickly but held in Greek Customs who invoiced me a further 126 euro to release them. Overstock advised all duties were paid and to contact FedEx. Well that is some sort of joke. 3 weeks on and no-one absolutely no-one will take any responsibility. Feels like a fake company a huge con.

I ordered a couch through them for my new apartment and they canceled my order due to “lack of information”. But apparently they’re loss of prevention team was suppose to contact me for more info and never did! That pisses me off so much! So they went ahead and canceled my order. But not once did I received anything from they’re loss of prevention team. It’s extremely annoying!

We placed an order for a microwave through Overstock. Within 30-40 minutes from ordering we realized a mistake was made and cancelled the order. Unfortunately they said order could not be cancelled due to it being sent to their warehouse. We emailed and called them directly stating the error and to cancel the order. Still 3-5 days later we received the microwave and was told we would have to pay to have it returned. How in today's connected age can a company not be able to cancel an order within 30-40 minutes from it being placed! Their customer service was despicable at best when dealing with and of utterly no help. Buyer beware when ordering from them, their business practices treat the customer like throw away garbage. I will NEVER order anything through them again. What a waste of time dealing with them and a waste of money by them packing and shipping an item that was cancelled within plenty of time from when it was ordered.

Het slechtste wat ik ooit heb meegemaakt **LAAT U NIET MISPAKKEN ** Een dikke 0 voor service alles draait om betalen eens je betaald dan kan je beginnen zoeken en wachten en niemand die helpt elke keer krijg je iets anders te horen ze houden zich NIET aan hun afspraken!!! 1 RAAD " NIET BIJ HUN KOPEN ZE ZIJN HET NIET WAARD"

I purchased a chandelier for $600 and there were no written instructions. I contacted Overstock repeatedly, and eventually the manufacturer. No help with written instructions. I paid for 2 different installers and an electrician and nobody could figure it out. 9 months later, I have to throw it away and Overstock would not help with any store credit.

Does OVERSTOCK.COM really exist? We ordered and paid for 4 lights, but delivery was delayed (never received). After more than a week's delay (7 days after it was supposed to arrive), we sent to another (different) retailer and picked up the same product. We tried to send a text to Overstock, but my phone says it is a non-working number. I sent a message via their Chat but they only said that they would investigate. Only after I called today did someone agree that (today) the order would be cancelled. It is very difficult dealing with this company. It seems as if it is totally automated, and cannot figure out if it has the product or not

I don't expect them to know everything about every product they sell as a 3rd party seller. However there're some products that aren't the best and some that are really great. I think overall there should be a assembly video or legitimate instructions for items that need it. It's annoying when you get a product and then they aren't any instructions, just pictures that don't really make sense. But I guess that's part of the trade.