Overstock.comReviews of overstock.com

Wat een slechte dienst na-verkoop! Al meer dan 3 maanden wacht ik op het juiste klapscharnier van tv-kast Louise die we gekocht hadden 2 jaar geleden. Na verscheidene keren contact te hebben via het mail/chat systeem sta ik nog nergens. Duidelijke foto’s met het kapot scharnier op, zijn blijkbaar nog niet genoeg om het juiste op te sturen. Ik kreeg zelfs de reactie dat het waarschijnlijk niet leverbaar ging zijn, wetende dat ze dezelfde kasten nog steeds verkopen!

WORST customer service experience of my life and I can see from these reviews that despite what I was told by so called customer service that this is quite a frequent occurrence. I ordered a bed on 9/7. I received numerous texts stating the order had shipped and would arrive by 9/11. 9/12 no bed so I check the texts and realize they were from overstock not FedEx. I click tracking # and per fed ex it hasnt shipped at all. I had already ordered a sectional before realizing this only to wait 3 days for it to even process. Contact customer support about both items ( the sectional hasn't been processed and ive not been charged) i ask them to cancel the sectional and not charge me so that atheist I can buy another sofa to sleep on while I wait for the lost bed. Im told they will contact the " partner" since it hadn't processed and was still 8n the warehouse. 1 he later i received an email stating it was too late to cancel because it just processed... overstock lies. Over 1k in 2 weeks and nothing to show for it.

I ordered stools , and received them without the threads in one of the legs. I called to request threads , another chair leg, or some type of assistance. What I received was me being placed on hold , transferred to several people, then provided a different number to call. When I called the other number was informed that I needed to send emails of pictures of the leg without the threads. I attempted to send the email and it would not go through. So was back on the phone going through several different people again. Then informed that I needed to purchase another leg because I was out of their time frame. Meantime, I have had to go to a hardware store with the chair leg to purchase threads. I wasn't able to get the threads inserted myself. So now back to calling , and after an entire day. They have now agreed to send the leg for the chair. I spent $600 on these chairs, and what a terrible experience.

I ordered a chair. After waiting 2 weeks and no updates to tracking into I contacted customer service chat. All I got was cut and paste responses. Had to wait 4 business days for an answer. Called and no help. Asked to speak to a supervisor and was refused. Never got chair and waiting for a refund. Will see if I ever get either one. Its been a month now. Order some chair from Amazon and it was here in 3 days. Never again o.co

I didn’t personally order anything from them but my mom did. So, my mom ordered a table for her dining room. It was very flimsy and cheaply made. She decided to return it. Customer service kept telling her they couldn’t do anything because she has to contact the seller directly. So after weeks of trying to get the return shipping label, they finally sent it. She had to bring it to fedex herself. My mom had a feeling they would then give her the run around for the refund which she’s right. She took pictures of the box being loaded and everything just in case. Now they’re saying they issued the refund on a Sunday. Odd. They also told her to contact her bank because it’s been issued. I would advise DO NOT ORDER from them at all! Terrible customer service, inconvenient, and they sound like scam artist.

If I could give no stars I would. I ordered a mattress and a bed frame. The bed frame shipped very quickly, but the product was advertised differently on the website. The platform bed slats are very frail, different than advertised. The footboard is warped and bent. The mattress is still "processing" after 10 days. I tried contacting the chat support and they had no idea what was going on. I called several times and they kept saying "the partner" has it in stock, then it does not, then they're still waiting on the mattress from their partner. I asked to speak to a supervisor due to the wide ranging information and got told someone would call or email, they don't call then said they would call. No contact. I called again asking for a supervisor after waiting three days. The agent had his phone on and I could hear facebook pinging in the background. He wouldn't answer my questions and kept blaming the partner. I inquired who the partner is, if it's the warehouse or a separate entity. He just repeated the partner. I then asked to speak to a supervisor and he disconnected the call. I contacted chat again to see what was going on. The chat agent said they didn't know and they would contact the partner but it would be 3-4 days before the partner "reaches out to me." This is over the shipping time frame. So naturally, I called again. The rep I spoke to didn't know what was going on. Just that it is supposed to ship and is waiting on them. I was told if it doesn't get shipped out by Friday to give them a call. This support is ridiculous and useless. They will hang up on you or disconnect chat if they don't know how to answer you. tldr: Do. Not. Order. From. Overstock.

Super slecht! Binnen de 7 dagen meldt je het netjes voor retournering en dan krijg je antwoord dat ze u Niet kunnen helpen. ‘Algemene verkoopsvoorwaarden’ trekt op niets!

I ordered a mattress from Overstock.com and waited for it to ship. I finally got an email saying it shipped, but there was no tracking number which makes NO sense. Finally, someone from Overstock told me they had a tracking number for me (about 2 weeks later, mind you) and that the mattress was scheduled for delivery on 9/9 and someone would call me to confirm. No one ever called, so I emailed the shipping company and they said no, there's no confirmation the mattress would be delivered on the 9th and I would actually have to wait another TWO WEEKS for it to be delivered. Why on earth would Overstock #1-not provide a tracking number when something shipped and #2-Give me a wrong delivery date? We've been sleeping on a king bed frame and boxspring with a queen mattress, waiting for this thing to be delivered. I just don't understand why they'd give me the wrong information and no tracking and it's on ME to contact the shipping company to schedule it, which is taking an insanely long amount of time. Not happy.