Overstock.comReviews of overstock.com

Please believe the bad reviews. I did not and now I am paying for it, literally. I ordered a rug pad on October 6th that was supposed to be delivered on the 9th. Today is the 20th, and still no rug pad. I have contacted Overstock three times while this has been going on and all I get are excuses. They told me a trace has been initiated and I will have to wait for the outcome. I told them I no longer wanted this item because it has taken too long to wait for, and I wanted the amount taken off of my card. They refuse to do it until the package is found, which may be never. I order a lot from online companies, and I have never had this bad of an experience from customer service. Any other company would have credited my account when they saw that the package was lost. I would not recommend this company anyone. Order at your own risk.

Ordered a large Faux leather barrel chair. Received a child sized fabric barrel chair. The picture looked nothing like what I received. Tried to reach out to customer service and received no response. Now I'm stuck with this dumb $200 kids chair.

Exact same thing has happened to me she sent me crappy items not what I ordered at least I finally got a hold of someone in Puerto Rico I believe and I heard the roosters in their kitchen ( extremely rude cow) that was professional as hell and then I got a hold of someone else and they were in the Indo Pacific region they tried to help me as far as I can tell. I will never ever ever order from overstock again the company is crap they do sell nice rings that's about it.at least don't be ensnared in buying their furniture cuz it is garbage . I ordered two bedside end tables and I received two strange looking six drawer carts with cheap wheels that you would put jewelry in or bathroom accessories not bedside tables and they don't even weigh much so they can't be any good I have not opened them I hope I get my money back

I would never ever buy anything from Overstock.com again. I have spent countless hours in the phone with customer service who each time you call you get someone different with a different answer. We had to call at least 10 times mind you because THEY made a mistake sending the wrong item which then turned into our problem trying to return it. I would not advise dealing with this company unless you enjoy being angry and frustrated with incompetence.

Horrible!!! I'm a grandmother that ordered the wrong size bed sheets for my grandsons birthday. I just talked with Overstock to ask why I have to pay them $13.00 for the return label, so I can order Queen Size sheets? I was told because they're not defective..."Say what!" So the girl told me if I want to pay $19.99 a year to join their club program that I can return for free up to 3 times a year, not charged. I mean, why would I want to continue returning items. I am so confused, but I do know I have just cut up their credit card.

Inderdaad , onprofessionele en zeer slechte service ! Wij wilden graag nieuwe tapijt retourneren en dezelfde maar maatje groter kopen . Dit werd gemeld na dag 2 van de levering .. Van de winkel doorverwezen naar telefoonnummer klantendienst , dan moest ik mail sturen , dat was nog niet voldoende , het moest via de link en dan na meer dan tien dagen kreeg ik mail terug dat ze niet wilden ruilen ? En dat kon niemand in de eerste plaats aan de telefoon zeggen ? Hun personeel is ofwel onbekwaam ofwel is het hun politiek het zo moeilijk mogelijk te maken of lang te trekken dat je zelf opgeeft ! NOOIT MEER ,

This should be a negative 98 they double charged me tried to give me a store credit for my return tas item came damaged then they refused to refund me on the double charge I had to go to my card company and report them as fraudsters to get my refund what a bunch of scam artists never again would I ever do any business with them it took 45 days to sort out and even then my card company had to go after them all the while I was being charged interestoh and try to talk to anyone who speaks even remotely recognizable English good luck if you buy from them well then good luck nothing but fraud going on at thesis company

Délai de livraison très long : 2 mois Refus des transporteurs de monter le parasol. Appel au magasin avec une demande du vendeur de rappeler 8 jours plus tard pour avoir une personne qui parle français. Bizarre pour vendre pas de soucis pour un problème pas possible. 8 jours plus tard il faut faire une demande de SAV via internet. Quelques jours plus tard message disant que l'article défectueux sera remplacer, que nous serons prévenu via le magasin quand il sera disponible et que nous devrons nous déplacer pour prendre livraison de l'article. Pour l'instant soit 15 jours après la livraison nous sommes dans l'attente et nous devrons refaire 150 kms. J'invite donc les futurs acheteurs à bien réfléchir avant d'acheter chez Overstock. Ce n'est pas sérieux, un problème peut être une chose acceptable, mais le vendeur se doit d'assurer le SAV rapidement sans pénaliser 2 fois l'acheteur.