Overstock.comReviews of overstock.com

I ordered an item that worth $1200 at 11:00am. After 30 mins, I noticed that I ordered the wrong size so I went back to the website and submitted a cancel request. unfortunately, they shipped the item the next morning without reviewing my cancelation request. I'm going to stuck with the item I don't need or I have to pay 150 to return the item. I'll not buy anything from this website. beware!!!!

I encountered with Roland and Charlotte. Roland’s is so wonderful and professional help me pick out the best couch and design ordered it and it’s taking two months to be shipped in. Charlotte which I’ve only talked over the phone with has been outstanding helping me figure out when my couch is arriving which is going to be shipped separately and she got me free delivery on the second delivery which I thought was amazing these two people customer service skills are one of a kind. Wish there was more people out there like them. I will be back to Cincinnati overstock in the future. ThanksYours truly Anna

Never Again!!!!! This place sucks!!!!!! They are absolutely irresponsible!!!! I changed my address with them and they still sent my package to my old address. Then they told me to go to my old home and retreive the package because it was my mistake. TRUE IT WAS MY MISTAKE ORDERING FROM THEM TO BEGIN WITH!!!!!!!!!

I will never order from this company again. I ordered a couch, and the company said it was delivered. It was not there when I went to get it. I reviewed the tracking information and it said that the customer refused the order 3 separate times so it was sent back to their warehouse. I never even had contact with anyone from Overstock throughout this entire thing. If it was my building that wouldn’t accept the package, I should have been contacted, and i would have come downstairs to get the package. To top it off, they offered me 15% (which is what everyone receives) off on my next order for the inconvenience. Absolutely never using this company again.

Love the products and a quick delivery. Very happy with my purchase.

I WILL NEVER DO BUSINESS WITH OVERSTOCK.COM AGAIN!!! This is the most RIDICULOUS item that I have ever been shipped. The main reason for that is because it was NOT WHAT I PURCHASED AT ALL!!! I ordered Apple Airpods Pro and was sent a pair of Samsung wired earbuds valued around $20.00. I will be sending these Samsung earbuds back (valued at $20.00 AT THE MOST) and will NEVER DO BUSINESS WITH OVERSTOCK.COM AGAIN!!!!! THIS WAS NOT EVEN CLOSE TO WHAT I ORDERED!!!!

Overstock rejected this negative review of their customer service which speaks volumes about what kind of company it is. I ordered (which means, paid for in full) two $1k nightstands and only received one. I contacted Overstock and was told it would have to be researched by the large freight group before anything could proceed, and I would hear from them within 3-4 business days. I heard from them on the 2nd business day, only to be told it would take another 3-4 business days for the investigation to be completed. On the 4th business day, I reached out and was told it would be two more days before they complete the investigation. Now, two days later, no contact from them and I was told to give them 1-2 more days to respond about theirl failure. What’s clear to me now is that they have too many handoffs and order tracking is not something they prioritize for customers. My theory is that they are running out the clock on my order so I have no way to get 1/2 of my money back for the nightstand I didn’t receive, because it is now out of stock. Totally shady. Given this hassle, I want others to be forewarned that ordering two items at the same time (or any items!) from this company may be risky and result in giving up hours of your life pushing this company to follow through on what they say they will do. Overstock is not committing to providing any sort of discount or expedited shipping to compensate for their failure. As a result, I do not advise anyone doing business with them. We have FAR better options! Just look at all of these negative reviews. They shouldn’t be in business.

Do NOT believe Overstock's saying "Free Two Day Delivery!" It is FALSE ADVERTISING! When you don't get the merchandise within the "free two day delivery" window, then Overstock says "well, we usually ship within one to two days, then you need to allow three to six days to have the item delivered." What a total JOKE! Overstock is LYING to their customers, even their "Club O customers!" They do NOT deliver their merchandise in a timely manner, even when they CLAIM to offer "Free Two Day Delivery!"