Overstock.comReviews of overstock.com

Très déçu de notre achat. Nous avons fait remplacer une première table de jardin car la finition dans son ensemble ne correspondait pas à ce qui était exposé (verres mal collés, assemblages imparfait de l’allonge en verre qui provoquait un contact de verres qui à terme aurait provoqué un bris du verre, assemblage imparfait de la structure de la table). La seconde, que nous avons décidé garder, a des verres de lot différent. On pourrait penser que les articles non conformes sont relivrés en espérant ne plus revenir ! Dommage pour cette enseigne qui donne une bonne perception mais qui en fait vous fournit le même produit que dans les magasins de bricolage.

I would give no stars if I could. The customer service is horrible. I ordered something and noticed that I had the wrong billing address and shipping address. When I contacted them for help, they told me I had to handle it. The UPS wouldn’t help me because I wasn’t the shipper and when I told overstock, they didn’t seem to care. Needless to say, the item I purchased went to the wrong address, I was charged for it, and I never received the product. I know I initially messed up but how did the billing even go through when the address for that was incorrect too.

There is no regard for the customer at customer service. I purchased a set of two chairs. A piece was broken and the holes for screws were not machined correctly. I glued the broken piece but when the chairs were put together, the seats were not level. Overstock customer service took almost half the day via text to offer me their solution, including an hour with no reply after they asked a question to which I responded. They wanted me to disassemble the ones I had and return them for a replacement. I did not want a second set of poorly constructed chairs. They would not budge from their final offer nor could I be turned over to a manager. Their final offer was to send me a refund of $30. The chairs were $148! I now own 2 useless chairs that took me 2 hours to build, 4 hours of texting, and $118. Buyer beware. Once they have your money, they don't care if they sent you junk.

Overstock is HORRIBLE! They cancelled my furniture order which was not cancel. This was the second time this happened. I found this out when I received a phone call regarding the cost that I was to pay to have it returned. I was very confused as I had just got off the phone with the shipping company to schedule the deliver. I called their customer service and they were no help. They had no idea what was going on and more importantly they didn't care. I have had nothing but problems with Overstock from day one. I should have cancelled the order, because this has been the worst experience of my life. They don't understand the meaning of customer service!!! I will NEVER buy from this company again.

Don't buy anything from this company. Won't make adjustments if item is cheaper. And hasn't shipped out yet. I have a credit of over $400.00, if i can find quality item's and I'm able to spend my credit. I'll never click on the site again.

All the merchandise is VERY LOW QUALITY AND THE CUSTOMER SERVICE SUCKS!!!

Bought a computer from an independant seller, it didn't work, sent it back and will not be getting refund or replacement. Contacting Overstock customer disservice by email is not an option. You can choose chat but must trick the chat bot to get a real human. Eventually the chat bot says it will connect you to a real human but after 20 minutes of no customer disservice agent the chat bot will disconnect you and close chat.

I ordered furniture from overstock and it look like it had fallen out of the truck on the highway and they picked it up and put it back on the truck. I tried to leave feedback and they added it and refused to post it. It took weeks for the furniture to get delivered and weeks for them to pick it up. They blame the shipping company but it really wasn’t them. Not only wasn’t the furniture I ordered, it was the wrong size and color. It took me forever to get my refund. Well I did get the refund and a customer service was eventually helpful, I would never shop at overstock again.