Overstock.comReviews of overstock.com

they asked me to pay one third on the original price for a return. and I found %25 less than in different online market that their price.

We purchased two go carts from overstock. We assembled one and the wheels didn’t work, it would spin without moving forward. Overstock made us pay to ship back which cost us 100.00 out of pocket. Then they tried to reduce an extra 100.00 from the refund amount until we disputed it with PayPal. I feel with such outdated return policies and sneaky practices they will be out of business soon!

I have spent over $15,000-20,000 over the last year with overstock. We have had good and bad luck but the final straw was today with Tina who is a supervisor/manager who totally did nothing about a order that came to me used and opened and parts missing(this is the 3rd time this has happened). Was told they would send me out the parts and never received and it's my fault that notes were never made on the account and because the item was only $110 there is no way that they would send out a part even though I was assured that the part would go out in 10days. Calling me pretty much a liar and that there was nothing they could do besides give me a refund. That's unexceptable to be told something and not follow through then to get told there is nothing they can do. Very poor customer service. Will never order from them again. I sure hope the owner knows how customers are being treated and how poor their customer service is. I would be ashamed. Tina was so rude and made me feel like customers are definitely not appreciated.

Received a rug which had different colors than shown on website photos and description. Worse yet, The design pattern was uneven giving it a very cheap appearance. Attempted to request a return, but they wanted $60 to return.. I am sure some items sold by Overstock maybe OK, but they don’t stand behind their products or with their customers. I recommend you Buy where you can see the actual goods in person if quality, colors, or workmanship are important to you.

I purchased a bed that was suppose to be grey in color. When I recieved the bed, it was obviously beige. I tried to call and start the return process. The rep. advised me that it was going to be $155 for return shipping. Why should I have to pay for the return shipping costs if it's not the color that was stated? He continues to tell me that if I get a membership, the shipping cost would be free "BUT" you would get store credit instead of the full refund back onto your CC. ??!! Total scam!! They screw you either way..

I have had nothing but one issue after another with this company. They don't get orders out on time they use the slowest shipping posable. And they are rude. I've cut up my credit card removed the app. And I won't be buying from them again.

I bought a weight set, unaware it was feom a third party. Label creates, I was charged. Item never shipped. Overstocks answer is they will contact seller. The number and email they gave me does not work. They obviously don't check whom they allow to sell on their site. My payment went to them and they will not refund me. They are unhelpful dont buy from them they can't be trusted to do what's right.

We deliberated on a Bookcase for some time comparing options from Overstock and many other stores. Eventually we chose Overstock because there was one on sale and it had a Ratuken discount. Without any notification or warning, Overstock cancelled our order. Had I not logged on to check the status of the order, I would not have known. Customer service says that after I placed the order they realized they were out of stock. The plan to refund our money but now we have missed out on Black Friday discounts we could have got for alternative options. We asked that they re-instate our order and that we would be happy to wait for re-stock but they refused. We asked that the promise to offer the item at the price we paid for when it came back in stock but they refused. They said when it comes back in stock we could talk to customer service about the "best price" but refused to promise it would be the same price. Even if it was, we have missed out on the Ratuken cashback offer on Black Friday. We are devastated that we are now left without a bookcase and will have to pay hundreds more because of their mistake. My advice to consumers, avoid Overstock; particularly if the product you want is running out. They may never fulfil your order and they won't even tell you when they cancel it.