Overstock.comReviews of overstock.com

Graag geef ik een extra compliment aan Elize van Overstock garden Sint-Niklaas. Na heel wat aankopen bij Overstock home en Overstock garden voor mijn nieuwe huis, kocht ik deze week nog extra ligstoelen. Na twee verkeerde thuisleveringen, begreep Elize mijn frustratie als zou het voor zichzelf zijn. Ze beloofde me na mijn (onaangenaam) telefoontje zo snel mogelijk terug te bellen. Wat ze ook deed. Haar persoonlijk geleverde service die ze voor mij heeft waargemaakt, verdient een dikke pluim. Zeer customer mindend, begripvol en problemsolving! TOP! En bedankt, Elize!

On a acheté au mois de mars 2 chaises longues en bois et moins de 3 mois après certaines parties se cassent ou se fissurent déjà. Elles n'ont même pas encore passé l'hiver dehors... J'ai écris au service après-vente (avec photos) et on me dit qu'on me répondra dans les 45 jours ouvrables...

I never received my couch. I asked for a full refund. They said yes, but only a partial refund ended up being posted in my bank account. I showed them proof of the amount and they claimed they fully released the refund and there was nothing else they can do. Are you kidding me? So they just stole $200 from me and are claiming they didn’t when I can provide proof and they refuse to provide proof on their end. This company lies and scams. Stay away and choose Wayfair instead. They have much more ethical business practices.

Je suis très très satisfait de l'accueil au magasin de 5100 Namur et j'aurais indiqué 5 étoiles si le service de livraison n'était pas déplorable et désagréable à la limite de la grossièreté. Le matériel est parfait comme il l'a été dans mes commandes précédentes.

I also have had a very bad experience with Overstock.ca. With all the aggravation (plus the exorbitant shipping costs and unaccounted for duty), I wish that I had bought the item locally! Everything sounds great on their website but their customer service is very poor and no phone number to call with problems!!! Won't deal with them again.

Overstock.com is niet gelijk aan overstockgarden of overstockhome.. verkeerde trustpilot review pagina. De juiste is truspilot- overstockgarden..

Overstock Order # 33629XXXX Serta Luxe Edition Grandmere Plush Pillowtop 14-inch Hybrid Mattress Lets review this order dilemma so that we have accurate information. (copies of email correspondence is attached at the bottom) Placed the order on Overstock.com on April 1, 2021 Money was taken off my credit card on April 1, 2021. On May 21st, (over 50 days later) I contacted Overstock questioning why I had not received the product, and had never heard from anyone. On May 21st, Elsie V. in customer care acknowledged my request. On May 22nd, rep. York replied and said it would take him 3-4 days to figure it out. 5 days later on May 27th, John J. an Escalations Specialist replied that they tried to reach me at an old number and needed a current number to contact me to set up delivery. On May 27th, I responded with my mobile number that was already attached to my account. I questioned why they had not emailed me. 3 days later on May 30th, Michelle P. an Escallation Specialist II, replied that I had given them the old number when I ordered. Since that number was disconnected a year prior, that could not be accurate. On June 4th, John J. an Escalations Specialist responded saying that the carrier had my new number and would contact me within 2-3 business days. It is now June 14, 10 days after promising me 2-3 days contact, and 75 days after placing the order and I have still not heard anything. My thoughts on Overstock.com and their specialists, and complete lack of professional service: They were quick to charge my credit card the full amount (April 1st), and notify me that the status was “shipped awaiting tracking update” (April 1st). That obviously was a lie. But used to justify charging my card immediately. And then Overstock did nothing. I ship and receive many items and have NEVER had a shipper have to call me to set up a delivery. Most supply email updates, but your specialist claims that “Our partners & the carriers they use will not contact you by email under normal circumstances as they will always make attempts to reach you by phone.” NORMAL CIRCUMSTANCES? Would you say that not doing anything for almost 2 months is normal circumstances? Does this fall under non-professional service? Probably more like absurd service. When I gave them my other contact number you responded saying that I would be contacted in 2-3 days. That response was already 9 days after I had given you my number on May 27th. Under these circumstances, I would expect a professional organization to have contacted the supplier and requested that they contact me immediately! It has taken 4 different representatives to accomplish very little, to nothing so far. Instead it appears they are doing their best to dodge any responsibility. This falls under the worst customer service of any company, and complete lack of professionality. ADDENDUM: 80 days after order product was delivered! Overstock's response was basically to detail the order process almost identically to my complaint. They finished by saying the order would be delivered. They gave me the carriers phone contact so I could call them! They wanted me to do their job! One they found almost impossible to do. They acted as though that was normal. How long would it have taken if I had not followed up continually? In all my correspondence, Overstock has never addressed the fact that they took my payment when I ordered. Eighty days before they delivered it, and they. never addressed the eighty day delay or the fact that their representatives did virtually nothing after I contacted them.

So I bought a really large over sized item from overstock, it was a very large couch and when I purchased it I ended up submitting a returne request within the hour because I realize I had taken my measurements wrong for my living room and it would not fit, I contacted support immediately and they told me there was nothing they can do. Because of how overstock processes their orders the minute it is placed it is beginning to be processed in set for delivery from the warehouse in the system. They told me I had to wait for it to be delivered to submit a return. I did end up reading the return policy afterwards and it did say that they may be a return fee because of the freight delivery. Especially since it is an oversized item I knew it might be a little bit more expensive than normal. In the policy believe it it said somewhere between $100 and $600, I did not believe it would be $600 lol that’s outrageous so I didnt pay it any mind. Once it was in my city they gave me the option to refuse delivery directly from representative so I did so, and they informed me later on through an email that if I wanted to return my item it was going to cost $680 for them to return it, so I would be getting my refund minus the $680. I tried to reach out to customer support about this but there was nothing they can do, needless to say I won’t be ordering from overstock again, just for the general reason that it cost $680 to return some thing that I never even got, and try to cancel almost an hour after I purchased it.