Overstock.comReviews of overstock.com

Achat catastrophique : 1) retard de 4 mois dans la livraison 2) complications inouies pour obtenir le remboursement 3) service après-vente nul 4) je plains le personnel qui doit contenir la colère des clients insatisfaits !! ( certains sont impolis au siège ) 5) impossible de joindre le service comptabilité 6) passez votre chemin !!!! N'achetez pas et ne travaillez pas chez eux !

Ordered a sofa online. Arrived with significant damage. Filed damage claim, asked for refund. Received acknowledgement email asking me to wait 5 days for return details. (Oversided Item Return Policy states they will make arrangements to have item removed) Did not receive response. Called. Rep re-asked me if I wanted replacement or refund. Also told me warehouse did not want item back so I could dispose of it. How am I supposed to dispose of an 80 inch sofa? I asked them to remove it, they said that might take another week. So in 5 day period they had done nothing to get it out of my house. Very disappointed.

J'attends depuis plus de 2 mois après le remplacement d'une pièce défectueuse à la livraison.

Found a footstool that was not available in the UK. Took a punt (in light of all the negative reviews) and ordered it. Have received the item (took about 3.5wks to arrive) and its exactly as described. Maybe I was lucky?! The only very small issue I had was no text/email with delivery date, so I missed the first attempt (which was by Royal Mail whereas the track my parcel shows as FedEx). FedEx text sent me a link with a small (£2) charge for re delivery. I just used the Royal Mail slip to arrange redelivery instead

If I could give zero stars I would. This company is a nightmare to work with. I wish I only knew all this information before purchasing from them. Everything I ordered was an inaccurate description, poor quality, and damaged. I ordered a dining table, dining bench, and entertainment stand. All of which had issues and I am still dealing with them almost month and half later. This is crazy and never had an issue with anyone like this before. I've learned my lesson, stay away and I mean far away. The entertainment unit was supposed to be wood and it was particle board and was all chipped and cracked. I texted customer service and they apologized and said they thrive at customer satisfaction and they reimbursed me the table. After sending photos, so that was a positive experience. But after that everything went down hill from there. The bench was shipped and sitting in a Boston facility for several days, no one informed me from Overstock that I had to call the carrier CEVA Logistics to get the bench from them. No one answers the phone there, took back and forth with Overstock to contact CEVA to get a delivery date. Let me first start I had to make like 10 different phone calls to Overstock as they said it's not their job, well I purchased from you not CEVA, so they should be checking that their customers get the items they ordered and were charged for. Finally get the bench and it was damaged, split in two, broken legs, cracks. Contacted Overstock and go their famous and I mean famous quote please allow us 2-3 business days to reach out for a return and refund. Well a week goes by no contact, and you have to start the process again, please allow 2-3 business day ( after a week really). I went back and forth with them for 3 weeks almost before I finally got someone that just refunded the items since I contacted my credit card company. Final issue was the table, CEVA delivered it by throwing it out of their truck and then onto my porch. Can you guess it was damaged, so I contacted Overstock who said cause I was already refunded the bench and entertainment unit they would not refund the damaged table. I said to return it, and was told that I would be charged more than half the table if I returned it. I'm still fighting with them at this point trying to get it resolved. I have my credit card team involved too and they even said that this company is horrible. It's not my fault they choose to go with a carrier that is horrible, I even asked for another Carrier. And forget asking for a supervisor cause they don't have any there. There is no such thing according to them. And if you do get a supervisor it's usually someone pretending to be one. Don't get me wrong there are some pleasant customer service reps, but they all lie and never follow up and they keep changing their stories. I was finally told I could trash the table and would get a refund, but that hasn't happened. I kept the table on the porch, since I don't trust this company. Still waiting on the 2-3 days that was a month ago on this.....good luck to anyone that does business with them. NEVER DO BUSINESS WITH THEM AGAIN....HORRIBLE

Online een salontafels gekocht met een zwart marmeren blad. Kort na ontvangst frisdrank gemorst en vlek meteen opgekuist. Toch een kleine verkleuring te zien. Klantendienst zegt hiervoor niet aansprakelijk te zijn en dat wij het maar hadden moeten behandelen op voorhand. NERGENS staat vermeld dat dit noodzakelijk is, ze verkopen geen product om dit te doen. Klantendienst gaat niet in op de aanvraag voor advies, noch compensatie of vervanging van het blad. Schande, eerste en laatste keer dat wij er gekocht hebben! Kwaliteit pretenderen ze, het geld niet waard! Hun klantendienst is ook 100 excuses maar 0 oplossingen. Koop je meubels elders!

So far they seem like some others. Take your money, days later an email that experiencing delays. No tracking. Try to contact customer service & " sorry our mailbox is full." Do not try to be honest and upfront. Just tell people where the product is & when you will ship it. No tracking # means they are processing, or , just taking & using your money..... O.k. item did come in a timely fashion. Tracking was a bit confusing but item was delivered & in good shape. I do like it and would recommend this item.

Due to my father recently moving in, I placed an order for a new memory foam mattress and bed. When I checked out I had to fill out the billing address, mailing address, then delivery address. I have New Hampshire address on confirmation. They delivered it to Connecticut, a home I sold 4+ years ago. After I was on customer serviced with someone in India for 2 hours, exchanging emails...they hung up on me. When I got threw the next business day the Supervisor Jordan told me I was at mistake, I should have checked the default address and I'm out $680 dollars. She also suggested I go leave them a note at address. 4 hrs. away. Wow brilliant Thanks Jordan Alison