Overstock.comReviews of overstock.com

Je ne saurais même pas résumer la situation tellement cette société est déplorable et je ne parle pas que du magasin à Knokke où ils ont fait erreurs sur erreurs, où un vendeur donne des informations le matin et le suivant complètement inverses l'après midi mais bien de cette société en général. Du marketing et uniquement du marketing. Le service de livraison est mauvais avec des changements imprévisibles et un service après vente injoignable qui n'a rien avoir avec le magasin où a eu lieu l'achat. j'attends toujours une table pour compléter les 6 chaises reçues, commandée en avril 2021 et dont je ne sais même pas quand elle va m'être livrée. A force de changements, j'ai demandé un remboursement, sans réponse à ce jour. Une vraie catastrophe!! Peut être aurait il fallu que je commande le mobilier le plus cher pour avoir un minimum de considération.

Purchased island counter stools from Overstock.com. Chairs became unstable and one broke less than 9 months in. Called and replacement was sent in May 2021. The same thing happened to the replacement chairs. The design is garbage- they can't be tightened or fixed. The company does not stand behind their product and told me there is nothing to resolve. BUYER BEWARE! Don't let them screw you over, too.

Very poor customer service

I wish I’d read these before ordering!! Frustrating and unacceptable customer service. Ordered a nightstand and it arrived with damage. They took no responsibility for resolving. I expected a return, refund or replacement option. Customer rep said I must communicate the issue with the vendor. So for the last week I’ve been emailing with a company rep in China whose English is barely literate. No options…they want to replace the damaged piece: “it need to shipping from another countries to your end. usual it will need few time to you end. please no worries, we will push courier more fast to you end.” It’s already been 2 weeks since my original order with a dozen pieces lying on the floor. This is a joke. Why am I not laughing! Never again.

Absolutely TERRIBLE customer service. Made it SO difficult to return an item. I chatted with help twice and both times it was a complete waste of time and both people at overstock ended the chat. Def will not order from here again. total waste of time and money and not to mention product was defective and broke about a month after i bought it

They lied about shIpping my ENTIRE order. First they said it shipped, to a carrier that doesn't deliver to my area, then that company lies and said they handed off to the last mile company, then I find out Overstock never sent it at all. So now I have a table top with no base. Still waiting. I ordered on 11/26

I ordered a very large rug in August. I wound up not opening because of new flooring being laid down in room in new house. Well, my bad. They sent the wrong rug - wrong brand, wrong size, wrong color and cheaper price. Now, they will not make it right. The rug is too large for the room & not what I ordered. But now I have no resolution and no resource but trying to sell at half the price or less. Beware of ordering anything expensive. Their customer service is just mechanical and one dimensional, not helpful at all.

If I could give no stars I would. The experience has been beyond frustrating and the price I am paying for not having read the reviews on this company is that I am now spending Christmas without a sofa while I have guests staying with me. Ordered and paid for a sofa on 14 dec and ASSURED it would get here by 21 dec. ON 21 Dec told there was a delay and later on that evening (after waiting all day for UPS and Overstock to get back to me) told it would get here 29 December! Contacted Overstock and got no joy there as apparently they are blaming UPS for the delay...so there! NO SOFA FOR CHRISTMAS AND NO ONE TAKING RESPONSIBILITY FOR IT