Overstock.comReviews of overstock.com

I ordered Sabella Modern Taupe Fabric 7-PC Reclining Sectional and received the first half the end of April 2021, and didnt receive the second half for another 2 months. I had noticed immediately that the second cushion on the first half didn't feel as firm as the others, but the way the material was stapled across the bottom I wasn't able see what the issue was. I called to inquire getting a replacement, which was supposed to be sent over 8 months ago, but to date, January 2022, the shipping information still just says its shipped. In early November 2021 I noticed now that the seat was completely sagging, so at this point I turned it over, had to remove the bottom material, to find that two springs had detached, and the reason was because the actual base wood was broken, splintered like match sticks, (which is why it hadn't been as firm as the other cushions) and had been delivered in that condition) but because of the way the piece was assembled there had been no way to see this issue unless you removed the bottom material. I had been waiting for a replacement since May 2021 at this point, but emailed again to get help. Initially I was told it was outside the 30 day manufacturing warranty, (which when I called was not outside this time) so I couldn't be helped, but there was a number I could call. After getting upset, and explaining the situation through text with Overstock Rep: That this had been delivered defective and I had been waiting for a replacement, but that I only had realized it was broken after the springs detached (because of the broken base wood) the Overstock Representative informed me that he would call the warehouse and my replacement item should be shipped in 3 to 5 days. ...Then the next day I received an email saying that the warehouse didn't have any. Ever since I've just been receiving a generic email stating they're out of the piece and to call a number. I called the number and was told the piece isn't discontinued, but they dont know when it will be back in stock. Since the piece is one large piece, (3 seats all connected) the whole piece is garbage. Since they have no clue when they will get it back in stock, I asked to be credited $950. which is half the cost of the sectional, if they can't replace the piece as promised so I could have it repaired. They have totally ignored and disregarded my emails regarding a credit. I am reporting the matter to The Attorney General, and Better Business Bureau, but also wanted to warn any customers thinking of making a purchase from Overstock, don't. I realize that given the price it's not top notch merchandise...but paying nearly $2000 for something I have to put on the curb is unacceptable.

I will not be using overstock for anything period. They allow other furniture companies to use their site to sell furniture. I don't like that at all.

Do not buy from Overstock. They do not stand behind their products and don’t follow up on complaints. I bought a coffee table with a wood top that split after three months. A real piece of crap. My bad, I’m stuck with it as overstock says it’s my problem. They passed me to manufacturer. Furniture of America. Total crap products. They refused to replace. Told me wood splits! What a joke. Stay away from both!

Purchased a pre-lit artificial Christmas tree that advertised free shipping. I took the tree out as soon as it arrived to make sure it worked, and numerous sections of the lights did not work. I requested a return/refund. They did not refund $81 for shipping back a defective item. contrary to the terms stated.

I ordered a Twig Christmas tree and it arrived about 2 weeks before Christmas. I was very disappointed when I set it up and saw that several lights did not work. I submitted a return request and received a new tree in less than a week and had a month to send my defective tree back. It made me holiday so less stressful not to have to rush to mail the tree back. What a wonderful shopping and customer experience! I am a customer for life and would highly suggest using Overstock for anything they need. Thank you for the great customs service.

They have to high of monthly payments and interest. Paying off and cutting card up.

I would never recommend Overstock. I ordered a Christmas present from Overstock and looked at the return policy prior to ordering (returnable within 30 business days of ordering). Once I gave the gift, it ended up being a duplicate gift so I had to return it. I had never opened the box. I first tried to return via the website and it wasn't very intuitive, so I reached out to customer service. They told me the item couldn't be returned because of the category the item was in. They pointed me to the page of the product and in very, very small letters down in the description of the product, it says the item is non-returnable. I am fairly certain that the item was not listed this way when I ordered as I do almost all of my shopping online and am very careful with this sort of thing. Additionally, I checked out the website and other items in the same category are not listed as non-returnable/do not have that notice. On top of this, the item I ordered is now listed as out of stock and doesn't seem as if it will become available again. My assumption here is that Overstock wants to stop selling this item and doesn't want any additional stock, which is why they now list it as non-returnable. This was not an inexpensive item, so I wasn't happy to hear this. That said, I knew there was nothing that could be done, so I decided I would simply not use Overstock again and wanted to close my account. Again, the site was not intuitive so I asked the customer service rep how to do this and was told that I couldn't. I also could not remove my credit card or any personal info from the site. Customer service rep told me I could submit a request to delete my info and sent me a link, but the link also stated that you could not have your account data deleted if it's within 4 years of placing an order. I pointed this out to the customer service rep and they made it seem like I was confused/wrong about this. I proceeded with the deletion request and received an automated email from a noreply email address a week later stating my data could not be deleted until it's been 4 years since I've placed an order. Their customer service uses lots of canned responses and doesn't feel like you're talking to a human, might as well be speaking with a bot. It's a poor experience and it's not easy to get any help or real information. I personally would not order from Overstock again, but if you do, I would do so at your own risk and for an item you are sure you would never want to return. I would also stay away from anything expensive. They do seem to have decent pricing, but I would never risk working with a company like this to save a couple of bucks.

Be careful buying perfumes at Overstock. I bought a Dior Homme 6.7 cologne in September 2021, I did not doubt its authenticity and that is why it did not occur to me to open it and check so I kept it as a backup since I had an open one bought in another store. I opened it a few days ago and I was very surprised when I realized that it is false. I immediately contacted the customer service stating my case, in addition to being aware of the return policy but this case was unusual, since I trusted them, and it is not that I have changed my mind or got discouraged from the purchased product and after months I want to return it, but the product of almost $ 123 dollars was a fake !!! Now they answer me that they cannot do anything, that it was my responsibility to open and make sure of the product and that they also do audits of their products. Never again Overstock, be careful !!! Tenga cuidado al comprar perfumes en Overstock. Compré una colonia Dior Homme 6.7 en septiembre de 2021, no dudé de su autenticidad y por eso no se me ocurrió abrirla y comprobarlo así que la guardé como respaldo ya que tenía una abierta comprada en otra tienda. Lo abrí hace unos días y me sorprendió mucho cuando me di cuenta de que es falso. Inmediatamente me comuniqué con el servicio de atención al cliente exponiendo mi caso, además de estar al tanto de la política de devoluciones pero este caso era inusual, ya que confiaba en ellos, y no es que haya cambiado de opinión o me haya desanimado del producto comprado y después de meses Quiero devolverlo, pero el producto de casi $ 123 dólares era falso !!! Ahora me responden que no pueden hacer nada, que era mi responsabilidad abrir y asegurar el producto y que también hacen auditorías de sus productos. ¡Nunca más Overstock, ten cuidado!