Overstock.comReviews of overstock.com

I ordered 2 Queen Sized Futons from Overstock.com. After the items were delivered the description was changed to Queen Size Replacement Mattress (Mattress Only). I was charged over $500 for 2 mattresses with no frames. When I tried to return them they want $250 for return shipping. These guys are straight up crooks. Buyer beware indeed!

really good customer service, spoke to Bruce about damaged order, told me not to return ,just send photos. received refund within 3 days, couldn't ask for better service. thanks again Bruce.

I reported Overstock to the BBB as they have lied and have done NOTHING to assist me. They not only told me I wasn’t able to cancel my pending orders but they also shipped my items to the wrong address after I reached out to them multiple times to change my address! They told me I had to reach out to the carrier. And said it was MY FAULT.

Some items have been great but my last 3 were incorrect. Ordered a gold ottoman and got green. Ordered grey bunks and got black. Ordered a yellow ottoman and only got the cover. Description was changed after i contacted them. It costs customers time , monies and gas to return all the mistakes. Too costly to consumer when item is wrong. I’d use Amazon or Wayfair now before Overstock. Returns are just too difficult and costly and way too many mistakes on orders. Difficult to get a live person as well. Easy to chat but service reps can’t seem to help … my first few orders were fine but the last few were terrible. Won’t be ordering from Overstock Buyer Beware

The shipper made a huge tear in my couch- I contacted Overstock immediately and they have been nothing but helpful. Personally called me to apologize and help me with options. Sent me the paperwork for the pick-up company to sign; I took a pic and emailed it and my refund is in process the next day. Great customer service.

I decided to buy furniture from Overstock after moving across the country from the mid-west to the east coast. I made my purchase through PayPal before I changed my shipping address with them. That's my fault and I totally take responsibility for that. I reached out immediately to ask them to change the shipping address of all of my items in the order to my east coast address. They were able to change the address on all items but the first items to ship, which was okay. Again, my fault and I was willing to take the hit on it. I got email confirmation that all other items had been changed to my new address. One item arrived here damaged, so I requested a replacement. They sent that replacement to my mid-west address. They didn't give me any warning - I only knew after they sent the email telling me it had been shipped. I contacted them immediately to have them correct it, but all they said was it was shipped and they couldn't help me. Okay, so now two items I've lost to the incorrect address. Why would they ship the original to me but the replacement to another address? No idea, but that was their screw up this time. Okay fine. Messy start but the rest of the stuff shouldn't be a problem. Fast forward several weeks and I get a call from a shipping company wanting me to schedule shipment for my bed to my old mid-west address. I contact them and tell me that's not the correct address, but they can't change it without authorization from Overstock. So I contact Overstock and tell them to correct it. Side note, every single chat I got on with customer service - it took them 10-12 minutes to answer my messages and only after I asked if they were there once or twice. One person spoke so little English that they didn't understand my questions and answered them incorrectly. So waiting another 10-12 minutes to clarify and get another answer... Anyway, Overstock comes back a week or so later and tells me that it's going to be $286 to have the bed shipped to the new address. Uh, no. I sent them the original email where they confirmed my address had been changed and told them I wouldn't be paying, they need to fix it or I'll be disputing the original charge. They came back and apologized for the mistake, saying I was right and they'd get it corrected right away. Fast forward half a week or so and they tell me that now, somehow, the shipping company can't actually change the shipping address? So the shipping company sent it back to Overstock and I got a full refund for that item. So I waited 5 weeks to get a bed to sleep on (we've been sleeping on the floor since we moved in)... and never got the bed. At least I got a refund, but it shouldn't have been this difficult. I still have a dispute out for the item that arrived damaged and they shipped to the wrong place, but this has taught me to NEVER shop at Overstock ever again. EDIT: 8/15/2022 I'm not sure why I thought it would be that easy to actually get my refund. Despite them telling me they gave me a refund on 6/6, they didn't. I had to follow up with them about it for them to tell me that because of my open dispute, they were unable to refund me. This is blatantly untrue (backed up by both PayPal and Discover) as offering a refund is the easiest, fastest, and cheapest way to resolve a dispute. Even after the dispute was resolved in my favor, they ran me around and made me chase them for months for the refund on the bed (totally unrelated to the dispute). Today I finally got confirmation from PayPal that I got the refund Overstock told me I should have gotten at the beginning of June. This nightmare is finally over and I learned the hard way to never order from them again.

Bought area rugs for $400. Paid with a card. Returned them and they refused to credit my card. Horrible policies and no customer service.

UPDATE: Overstock eventually credited my card the appropriate amount for both returns. I stopped shopping with this company a few years ago because they started some shady marketing and sales practices, like you had to put something in your cart to find out how much it cost. I decided recently to give them another try as they have a nice selection of products offered at competitive prices. I ordered a rug which was delivered in used condition. It had wear marks, was dirty and damaged. I got conflicting instructions regarding my return, finally ended up shipping the rug back to them because weeks after they told me to dispose of the rug I still had not received my refund. I ordered a different rug and was sent the wrong color. I returned the rug and ordered a replacement. Two weeks after I received an e-mail that the rug had been shipped I still had not received it. Tracking indicated that a label was prepared but UPS was still waiting for the package. To have written proof of my conversations I started using Chat instead of calling O. Follow up e-mails conflicted with what I was told by CS reps or chat reps and online status reports were not accurate. I requested a refund for the replacement rug and was told I would have to wait 3-5 days. I contacted O again and was told I would have to wait for them to complete an investigation. Yada yada. Still waiting for my refund. There's more but I will close here. Once I get these returns squared away I am done with this company. If you have nothing else to do and need to occupy your time and you don't mind unnecessary stress and aggravation, this is the place to shop. So much lip service.