Overstock.comReviews of overstock.com

I have purchased one item from Overstock. It was a rug, it was lovely, and it was as described and suited my purposes exactly. It is now two years later and I am trying to remove myself from their mailing list. I am currently in France, and the tab to unsubscribe does not work. So I switched to a VPN in the US, and the tab still does not work. I called their customer service number (at international rates at 25 cents per minute) and finally got a representative on the phone. She was at an overseas call center, of course, and said she had unsubscribed me. I am still getting e-mails daily. I am so frustrated with them.

Overstock quoted a delivery date of August 1st for a dining table I ordered. It is now August 9th and no table. Suddenly I am being told it can take up to four weeks and if I choose to cancel my order there will be a minimum of a $100 charge. So they want to charge me for their delay and poor service! Ridiculous. I will wait them out to see if the table is received within their four week time period, but I will NEVER be ordering from them again. They treat their customers like they are doing us a favor. NOT.

Ordered a sofa and coffee table. Items arrived on-time and i like the quality. Thanks!

Horrific support. Spoke with Liza using and support. In a UPS store trying to returns single order that came in two boxes. Overstock game me 1 label. There was a total of 60 seconds of communication between my self and the agent to get this resolved, and it took over 30 minutes. They had this poor girl handling way way way too many contacts at the same time. It was 8-10 minutes between each 1 sentence reply. The customer experience support leader should find another field of work. In addition, they charged me for the return shipment twice, for the second label. So ya, provide the worst support experience on earth and then steal from me.

I bought a Gazelle Edge off of Overstock and didn't realize it was from another seller: spreetail. A part was damages so I notified Overstock and requested a replacement. I was told that I had to contact spreetail. I sent photos and requested a replacement part from spreetail but never heard back from them. I then emailed Overstock and they wanted to know the part number and said they'd try to help. Really? So, I contacted Gazelle with my serial number and they sent me a replacement part. Basically neither spreetail nor Overstock were any help at all in getting the needed part. Just be careful when you order and I would recommend NEVER ordering from a seller that is not Overstock, so look carefully.

If I could give a negative number I would. I am an idiot for using this disgusting company. They don’t even have the products they sell ‘personally’. They instead use a 3rd party they absolutely do not vet in ANY way!! The third party sent a ‘part’ of my chair and ottoman and even that came in a totally smashed box that was obviously a returned item! They did not send the main bases for the parts (just the padded chair parts)!! Far worse yet, after they took my money AND wasted $200+ worth of my time on the phone ‘trying’ to figure out how they screwed this up so bad, they now just sent a message the chair was delayed several weeks after overstocked promised I would get it in a week!!! Also, the worst aspect is that they charged me $80 MORE than the site advertised !!! Overstocked takes NO responsibility and forces you to talk with the useless companies they work with THIS COMPANY IS A TOTAL SCAM THAT NEEDS TO BE SHUT DOWN!! I will be calling the BBB :( THIEVES !!!!!!!

I paid my account in full and then receive an email stating that I owed $6.00, when I looked at my account, they charged me $2.00 after I paid the account off, then another $2.00 late fee and now another $2.00 finance charge. I called and they said the original $2.00 was finance charges, but I paid exactly what the balance due was. Closed my account and will never use them again.

It took them one month to deliver a damaged item to me. Called customer service and no response ever since. Every time I called the cc, they asked me to wait 1-4 BD. Please avoid this company! Totally scam!