Overstock.comReviews of overstock.com

Ordered an item and canceled the order within 30 minutes. They sent the item anyways and are charging 16.50 to return it. This is my first experience with overstock and will be my last!

I echo all other reviews about terrible Customer Service. I have been trying to get a credit for an item I returned 10 days ago. I called Customer Service two days after I dropped off the parcel at UPS and they told me that the item had been returned to the Warehouse, and should take 3 days to receive a credit. A week later still no credit, so I called Customer Service and the agent apologized for the “delay”, and she would initiate the refund. Who knows if and when I should receive my refund. Why is it that Overstock can so readily charge my credit card for the items I purchased but I have to fight to receive a refund from them? Never again will I use this inept business!

We purchased an outdoor table with and extended warranty last year. When we uncovered it from our garage we found that the finish had pealed off in numerous locations. We have had multiple contacts with their customer service who claim its a warranty issue and should be covered by Guardsmen. Guardsmen claim that it is a manufacturers defect and not eligible under their warranty. This back and forth accompanied by numerous emails,calls and photos has been going on for 5 months with no resolution. This company does not stand by what it sells and we are out over $2,000.

So mad I'm shaking!!!!!!! DO NOT FOR ANY REASON BUY ANYTHING FROM THEM MY ORDER THAT WAS SUPPOSE TO BE HERE ON THE 12TH WASNT HERE I CALLED THEM THEY SAID IT WILL BE THERE IN 1 TO 2 DAYS NOT HERE NEVER TOLD ME ANYTHING I CALLED THEY SAID OH IT WAS CANCELED THEY NEVER TOLD US IT WAS CANCELED SAID THEY SENT AN EMAIL WHICH THEY DIDNT. WHOEVER I TALKED TO BOTH TIMES THEY COULD CARE LESS.

Extremely difficult getting a hold of customer service either online or by phone. To return a very large item they expect you to take it to UPS which is unmanageable. They also charge you for printing a label to return an item. I know I’m ending up having to sell the item online to try to get some money back for a purchase I absolutely hate. I have used overstock before and was somewhat satisfied but not anymore. I will not use them again.

good ho gaia ha

Recently I ordered a reclining loveseat. Within one week, the foot rest on one side Broke in half. I contacted OS and was told by Diana that my case number would be escalated, and I would hear from someone w/i 3-4 business days. I waited 7. So I called again, and this time Matthew told me my case would be high priority, and I would hear from someone w/i 48 hours. Since I'm still waiting, I decided to amend my review from 4 stars to 1 star. I submitted the review, then went back to read it. They took my review out entirely. I have a sick feeling that I'm going to eat $1500. Will never buy from them again. Terrible company. Terrible customer service. I will be contacting the BBB.

I have ordered numerous times from Overstock. Knowing now that the CEO was involved in the insurrection on January 6, I will never order a single item from this corrupt company. Very disappointed in the CEO for going against our Constitution.