Overstock.comReviews of overstock.com

Customer service is terrible. I ordered patio furniture. Which I love so far I haven’t opened all the boxes because I just got them yesterday when I noticed that the patio furniture went on sale for over $200 less than what I paid for it. Called customer service and told them that I would like a price adjustment since I just received the furniture and I haven’t even opened all of the boxes. And her answer was sorry it’s been more than seven days. Well it’s not my fault it took them two weeks to get it delivered. I can see them not doing a price adjustment if it had been over 30 days But it has not been it has been one day since I received the last package and it took a week for them to deliver all of the packages literally one package every other day. I’ve been a customer with them for years I’ve spent thousands of dollars on their website and they won’t do a $231 price adjustment !?!?!? That is poor customer service !!!! Any other company Walmart bed bath and beyond Wayfare any of those will do a price adjustment if it’s gone on sale within 30 days of your order!!!!!

By the time you read this it will be too late! If you click onto their website you will, from then onwards, be bombarded with daily email advertising from them. You cannot stop this. If you click on the "UNSUBSCRIBE" box, nothing will happen. Instead the website has confirmation of your email address and will continue to bombard you with daily, incessant, email rubbish. My friends have admitted to this problem too. You cannot stop this even by labelling incoming mail as JUNK as Overstock deliberately changes its email heading address daily.

Absolutely horrible customer service. They are no more than a drop ship company these days. Estimated arrival date for an order wasn't even close to being accurate. It was supposed to arrive today and still says "delayed". Customer service is slow, unhelpful, and generally a waste of time. Now I have to cancel the Overstock order AND contact the manufacturer? Are you kidding me? AVOID AT ALL COSTS.

You would think an online retailer like overstock.com would be able to handle a simple online order. They cancelled my order stating my billing address didn't match (it does match, I confirmed it in my account myself - my billing address hasn't changed in over 20 years...) Now the item is out of stock and cannot be ordered. Joy at customer service was worthless. This company is trash and I will absolutely NEVER buy anything from them every again.

I never received the item I purchased. I spent many hours over a few weeks calling and emailing for help. Customer service representatives were totally ineffective. Every escalation resulted in nothing. Supervisor wouldn’t come to the phone and never called me back as promised. Complete nightmare. I wasted so much time and now will be wasting more to get them to process my refund. Beware!

Overstock substitute my order without notification, didn't like what overstock substitute it with. Waited close to a month before receiving my tv stand, will never buy anything from overstock...unsatisfied customer

Just don't return anything. They charge an arm and a leg for a return shipping label. Yes, I could buy one on my own, but IMO, it's probably faster to use their label. My purchase was under $40.00. They charged me $18.00 for a return label. That's crazy! I won't be doing business with them anymore.

Purchased an item which I thought was from Overstock but actually was through Skymall ( small writing in description) need to return because the cord is not long enough. Overstock will not provide shipping label and Skymall will not provide either. Worst customer service ever!!!!!!!!!!! Beware of marketplace sellers via Overstock