Overstock.comReviews of overstock.com

I have bought so much stuff from Overstock but no more. I ordered 4 tactical flashlights on 11/22 and then waited and waited. No emails updating me on the status of my order or explaining the delay. This is Christmas stuff I need to send to people so time is important. Finally I called them (12/5) and asked about the status of the order. By the way, I had great difficulty understanding the customer service rep (not her fault, but true). She was very nice and said all I can do is cancel your order. So I asked her to cancel my order. THREE DAYS LATER I get an email saying "We were unable to cancel your order..." as it was "processing" in their warehouse. REALLY? When I check my order online, it looks exactly the same as it has for a month. It doesn't say it has shipped, that's for sure. In the meantime, I have ordered 4 more expensive tactical flashlights from another vendor and they are en route. People! This is a scam! I will NEVER EVER use Overstock again. Now I will have to return 4 tactical flashlights to overstock but their return policy only allows the return of 3 items per month. REALLY? What am I going to do with 8 tactical flashlights? If the customer service person says she is canceling my order, they need to cancel my order! I relied, to my detriment, on the word of their employee. Period. Someone needs to sue Overstock and in the meantime, use Amazon or some other vendor that actually has a reliable, ethical process for its customers. I am DONE with the big O.

BEWARE!!! Ordered a simple drapery rod - around $220. Had to come from US (I'm in Canada). Shipper lost it so after 2 months requested they cancel and issue a refund. Was told refund processed and received an email confirmation to that effect. Eight days later refund still not received so called again. Was told probably a bank delay and wait two more days. Then next day received another email saying the refund was processed the day before (9 days after I was assured it was all done). Someone is lying and its starting to look a lot like fraud to me. Meanwhile I'm out a couple hundred. Will NEVER NEVER NEVER deal with this at best incompetent and at worst dishonest company. Suggest everyone go elsewhere, Overstock's prices are not much better than anyone else's if at all.

I tried ordering twice from overstock and both orders were canceled. One the next day and the second one was half way here when canceled. We will never order from them again and I will spread the word.

I purchased a “cherry solid wood” coffee table from Overstock.com. Sometime after the purchase, I accidentally discovered that the core of the table was compressed cardboard. Overstock.com refused to take responsibility for the inaccurate item description saying that it had been too long since purchase. After a month of emails Overstock agreed to return $61 of $334 purchase price but refused to take full responsibility for the inaccurate description. Throughout all this the item was still posted with the same misleading description. I wonder how many other cardboard products there are masquerading as solid wood on Overstock.com.

I wish I could give it a 0 rating. Overstock shipped me a damaged item, when I requested a refund, they offered to give me a $20 credit for my next purchase. I will never buy anything from them again. They should be shut down

Terrible company. Slow, cheapest shipping. Cant guarantee free delivery by holidays ever out 20 days. Blocks VPN's. Shop elsewhere.

Their description is misleading (duvet cover is described as a comforter set) yet, you still have to be the one pay for return. Go shop somewhere else.

Horrible company with horrible products and horrible customer service. I ordered a huge wardrobe, it arrived in 3 big boxes. I opened all the boxes but noticed that the instructions manual was missing. I contacted them, they sent me the manual in 3 days. Then I started assembling the product and noticed a part was missing. They did not send me an important part required to finish the assembly. When I contacted them, they asked me to wait for 4-5 business days for the part to be shipped. With such huge pieces of furniture in my room, how am I supposed to wait for weeks together to finish the assembly. When I contacted the customer care, they were terrible in assisting me upto my satisfaction. Never going to buy anything from overstock again.