Overstock.comReviews of overstock.com

Worst company I have ever dealt with . I purchased a couch and chair from overstock . It was for my second home out of state . I had delivery set up . Drove 3 hours to home for them to call and cancel delivery . I said I needed next day and they setup another delivery . Then cancelled next day as well. lost 3 days work . I called and emailed several times and spent hours on phone and went no where ... multiple emails . And they are telling me they will only credit 500 out of 3500..this place is a joke . Taking to small claims and made BB complaint .

Well the reviews explains why they don’t care about customer service. Obviously can’t get any worse. Made an order yesterday then the item went on sale for -$55 less. They refused to honor the sale price. I haven’t even received the product. Nonetheless I cancelled it and found it cheaper on Amazon. Lesson learned. Don’t by anything from overstock

I purchased the 4pcs patio furniture and when it arrived it was small and looked like furniture for kids. I returned it just like it was sent to me and was told I would receive my refund. A month later still haven't gotten it yet. They owe me $424 cuz the purchase price was $536. They took $60 for labels sent to me and day I call them I get excuses after excuses. I was also told that at the beginning of the month they had already sent my refund. They lied to me. People please stop buying this cheap furniture and shop with businesses in your area where you can see what your getting. This place doesn't have quality furniture it's no good. They are a rip off.

Ordered a patio set with expected delivery date 4 days later. They charged my card immediately. A week later, tracking said only "label created" and item was showing "out of stock" on their website. I called & told them to cancel. They said they could not cancel because a label had been created - even though they didn't have the item in stock! Two weeks later, still no update, only "label created" and website said item out of stock. Took 4 contacts and nearly 3 weeks to get them to cancel the order - we shall see if my card is actually refunded. Meanwhile, they’ve had my $500+ for an item they could not send because they do not have it - and they didn't even tell me they didn't have it. I only found out it was out of stock by looking at it again on their website. Nightmare experience. I will never, ever, ever order from this unethical company again.

Return policy is ridiculous. I ordered something at 7am and cancelled it at 10am. They state that it was already being prepared for shipping and they could not guarantee that it could be canceled but they would try. (sure) It arrived anyway and when I called Overstock to return the item I was informed that I would have to pay return shipping, which was 60 dollars which is half the cost of the item. When I stated that I canceled the order I was told you only have half an hour to cancel a placed order to guarantee a cancelation. Seriously? I refused and simply sold it on my local marketplace for just under what I paid for it but at least not half. I will never order from them again. Their customer service is terrible. I will continue to take my business to Amazon where customers are listened to and helped.

One star is too much. Placed an order. Paid for it. Customer Service never replied to my requested. They offered me a discount and then they cancelled the order The CC person was not trained and instead of giving me a discount she cancelled the order She lost this purchased And Overstock lost a customer. This is how they do business Buyer Beware A waste of time

Very poor customer service experience. Tried to return patio rug because color I received did not depict color on website. They wanted to charge me $55.00 to return $100 rug. Told them I would just keep the rug & never order from them again Going back strictly to Amazon where the customer is taken care of

I’ve been a customer of Overstock for several years. I don’t understand all these negative reviews. I’ve ordered from overstock many times. I got a small table and chairs and some chairs were wobbly so they sent me a new set and I had to return the original…understandable. That was like four years ago. Three years ago I got a great deal on Adirondack chairs. No problems. Two years ago I got four beautiful stools for our island. No issues and a great deal. I also got ab amazing deal on a king bed. No problems. I would not hesitate to buy from them again.