Overstock.comReviews of overstock.com

In a world where customer experience and efficiency has become an expectation, Overstock clearly lacks against its competitors. I ordered two items and within a couple hours reached our to CS to cancel. I was told they can't cancel because FedEx already has the items. I then called FedEx and reviewed the order status and both told me they haven't been picked up and are just sitting in the warehouse. I then went back to Overstock and they never cancelled my orders nor gave me assurance for a free return even though nothing has been shipped, it's just sitting in the warehouse. This is absolutely terrible experience, mind you I spend 4.5 hours on phone calls between four different Overstock reps and FedEx. Never again will be shopping here.

I ordered a 5 piece outdoor set from Overstock. I received all the chairs, but the little coffee table never arrived. I contacted the company and they sent ANOTHER 5 piece set...so I could get the table and call them to send the chairs back for a refund=stupid waste of shipping but okay. The second set was shipped=incomplete AGAIN. This company is so incompetent I am shocked. So I about to raise hell again.

I am extremely disappointed in the 2 Christopher Knight Adirondack chairs and table bought at Overstock. There is no way to contact customer service with Overstock to discuss the problem. After putting the furniture together it was placed outside in the sitting area. Within 5 weeks the furniture was very discolored and worn looking. The colors were faded looking and inconsistent. I have pictures but there is no where to upload here. I am further upset as I recommended these products and 3 friends actually bought the chairs.

Paid for items that were apparently drop shipping from a 3rd party vendor. That vendor printed a label with a destination county of Central Africa (I'm in US) and never turned the package over to USPS. They refuse to refund because it is up to their 3rd party vendor if they will refund. Vendor won't refund unless I return items they never shipped. 3 days so far of excuses, delays, and refusal to either ship correctly or refund. Now I just want a refund.

One star is rating them too high! Worst return policy ever. I paid $272 for a rug and rug pad, which were shipped in separate packages. To return the items, they requested $62 shipping for the rig, $40 for the rug pad, because they were going to separate warehouses. I never even opened them! I asked for a supervisor and there were “none in the building.” I ordered two rugs the same day from rugs.com and they sent a return label, no questions asked, no return shipping.

Overstock claimed to have shipped my product 29 days ago with a company of ill repute. Of course it arrived damaged and I refused delivery, but now Overstock needs 3-4 to review, and magically during my text chat online and phone call, no mangers are available, even though I let them put me on hold multiple times during a 20 min span in attempt to reach one. It was the same ploy the one and only other time I ordered through this company. Now I have no product and no refund, and no supervisor who can address this issue properly !!!

I ordered a larger item--a bookshelf/ etagerie from Overstock for $190. A few days went by and I decided I didn't need the item. It hadn't shipped, so I put in a cancel request. The next day, Overstock informed me that the order couldn't be cancelled. When the shelf arrived, I immediately opened a return. The next day Overstock informed me that they would deduct $81.97 in shipping to return my item. I checked with FedEx, which is the shipper they used, and FedEx quoted me $70 in return shipping. I am just going to keep the shelf and hope for the best, but I would not buy from this company again.

I ordered two chairs. They sent me one. I contacted them TWICE to get that resolved, and then a month later they charged me for the replacement chair. I still have yet to get that resolved despite contacting customer service twice.