Overhead Door is listed under Craftsman.
Overhead Door (overheaddoor.com) has 24 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Mike S.
First Repair: Tensioner Spring Failure. OD did not have the correct tensioner spring, so they installed the spring from a lighter door. Second Repair: First repair's tension spring caused a door derailment. Asked OD to reinstall rollers/rails and replace the tension spring - they reinstalled rollers/rails and increased tension on the incorrect spring such that the door flies open whenever unlocked.
Laura H.
Had an order in since April 2024 no response to telephone calls and emails but claim came out on the credit card. Out $1800. Do not order from this company!
Barry P.
Thank you for the prompt repair and care of our door. Josh was very informative about the operations.
Cathryn F.
Sal showed up promptly and was friendly and knowledgeable. He ordered the replacement part I needed and called me when it came in and was at my place within the hour to install it. The quote was fair and the work excellent.
Craig H.
I paid for a commercial roll up door. Got ripped off, no such company. Fake, scammer. I lost $1300 for a 10'x10' commercial roll up door.
HS
What a frustrating experience. After waiting a month longer than I was told when I ordered, I believe I've lost more than $7,000. Today (4 months after ordering) was supposed to be the installation day. I received a call at 8:30 am to be told that they didn't have all of the parts and that their installer had called out sick. Really? Do you mean to tell me that your warehouse accepted goods without inspecting them? Do you have no other installers? Their manager said he was on vacation and didn't know any of this until today. I CALLED ON FRIDAY TO CONFIRM AND WAS TOLD EVERYTHING WAS FINE. So, to recap, Liars, Cheats, Liars. Now I have to hire an attorney to get a refund. Fun times from Overhead Door.
C. C.
*** Update*** I have never received a call back from one of the Manager as I was told I would.. if you are not planning on calling to try to get a situation resolved then don't offer it. Maybe it is because I am a woman? I cancelled an appointment with another company to go with Overhead Door, which I was told is a solid company. I was able to secure an appointment fairly quickly, the same day was moved to the next morning which was fine. The technician advised without looking at anything else, my spring was broken and either I could go with theirs or get one customs ordered which would have taken 3 weeks. I accepted to go with theirs. He came back 2 days later, window was 10am to 2pm, havent heard from him by 1:30 pm I called and was told he should be there shortly, The technician then called me stating he would be there in 15 min, the 15min turned into 1 hour.. things happened but it s all about communication.. I work too and was stuck at home. After changing the spring, the door was still not working. He advised in fact the motor was the issue. The motor is a lot cheaper than the spring. I told him the spring might not have been broken then, he told me that s possible.... so I paid for something that potentially didnt need to be repaired. I called the company and spoke with one of their manager who told me he stood by their technician, which I can understand but clearly that tech didnt do the inspection correctly. I was told afterwards the spring was indeed broken, after it was removed (when I wasnt there to witness it) and folded in 3 different pcs, so yes by that point the spring was definitely broken. I received $100 discount which, even though I appreciate it, doesnt make up for the extra $750 spent in addition of the motor paid! Would the tech have checked the motor first, changed it and then checked whether the garage door would have opened or not, then different story! In addition of that, I was given only on door garage opener and the door makes a lot more noise than previously. I have to call them back for them to come adjust it. With a company of that size and reputation, this is quite disappointing. Would I have been a man, maybe the technician would have been more "thorough"?
George
The consultant arrived, and in about 30 min he explained all the options, what they will do, and how much. He said they could fix the old door, but he had a good price on a new one. On the day of the installation, the tech was sick, so we had to reschedule two days later. The tech arrived on time. He was done in about 2 hours. He cleaned up behind himself (broom and dustpan). The door looks and works as expected. It is so quiet compared to my old door.
