Overhead DoorReviews of overheaddoor.com

I just wanna say that our experience with overhead doors was not good at all, I feel that we should have only have been charged 60 dollars for a half hour, the guy was here for 20min plugged the garage door back in and was done, but no! They charge you the second they leave there business to the time they get there, its no wonder they say 60 dollars for a half hour, cause thats how long it takes them to get there, just so they can charge you the whole price which is what we got charged!120.00! Which is ridiculous! We while NEVER! Do business with these people again! They weren't even willing to negotiate with us

BUY RITE Garage Door Installation , Extremely Disappointing Experience If I could give BUY RITE zero stars, I absolutely would. This has been one of the worst customer service experiences I have ever dealt with. In July 2024, we spent over $11,000 on two garage doors through Home Depot, with BUY RITE serving as the installation contractor. From the very first day, one of the garage doors had ongoing problems opening and closing properly. For over a year, we repeatedly contacted Home Depot to report the same issue. Each time, we went through endless phone calls, delays, and frustration just to get someone to come out. A technician would make an adjustment, the door would work for a day or two, and then the exact same problem would return. Despite having reported this issue since the original installation, we were eventually told that our warranty had expired. How can a warranty expire on a problem that was reported from day one and never properly resolved? After escalating our complaints to higher management and having them review more than a year's worth of documented complaints, someone finally acknowledged the situation and arranged another service visit. Today, BUY RITE sent a technician named Jim, and his behavior was completely unacceptable. I specifically requested that the appointment take place after 2:00 PM so I could be home to discuss the recurring issue. Instead, Jem called me five minutes before 2:00 PM, announced that he was already there, claimed there was nothing wrong with the garage door, and said he was leaving. I asked him to please wait while I contacted my husband or son to meet him. His response was that he didn't have time to wait. When I finally arrived home and asked what the problem was, he told me he had already adjusted the door and that it was working. I explained that this is exactly what has happened every single time someone has come out over the past year. The door works temporarily, then fails again. I suggested that perhaps the motor or another major component needed to be replaced rather than continuing to make temporary adjustments. His response? He would not authorize a new motor, and he needed to leave. When I asked to speak with his manager, he told me, "I don't have a manager." I found Jem to be extremely rude, dismissive, unprofessional, and completely uninterested in understanding or permanently resolving the problem. What makes this situation even more frustrating is the complete lack of accountability. When we contact Home Depot, they point the finger at the installation company. When we contact the installation company, they tell us to contact the manufacturer. Everyone passes responsibility to someone else, while the customer is left with an $11,000 purchase that has never functioned reliably. After more than a year of complaints, repeated service visits, wasted time, and countless frustrating conversations, we still have no confidence that the issue has been properly fixed. As of today, the garage door is working again after another adjustment. But based on our experience, the real question is: For how many days this time? I am extremely disappointed in BUY RITE and the way this entire situation has been handled. Their service has demonstrated a complete lack of professionalism, accountability, and respect for the customer. BUY RITE should be ashamed of how it treats customers who have spent thousands of dollars expecting a properly installed and functioning product. I strongly recommend that anyone considering garage door installation through Home Depot find out exactly which contractor will be handling the job before spending their money. Over $11,000 spent, more than a year of unresolved problems, and absolutely unacceptable customer service. BUY RITE has completely lost my trust.

I'm a disabled vet in a wheelchair. In the past, I've used OH door, but this recent build was a total disaster from the get go. After getting my deposit for 2 doors, the tech only measured for 1, then they sent a sub from wherever to install both doors. He showed up with 1 opener. Had to come back, he did great, wasn't part of OH door. Had issues with opening and closing, sent a new tech out, he tried, did ok. " manager" of Clayton GA store came out, fixed exposed wires on door sensors, said that was normal install guidelines, and when the 18ft main door wobbled when up/down operations, mgr said dr should've had addtl braces, hmm. Also, he said he couldn't keep coming back to our home to "fix" our little issues. It was a brand new home, and 2 yrs later my workshop door, 9 ft, is loose, chain pops and stop the dr due In closure. I called today, that office is closed, the lady in Columbus GA informed me that I only hada 1 yr warranty, and basically OHdr didn t seem concerned. Thanks OHdr company. I'll never use or recommend your business ever again.

Never again! While the service rep. was very nice and courteous, he spent all but 15 minutes of his time on the phone with his boss and Craftsman asking for repair advice. In the end, I was charged for the service and told I needed a new door opener and would hear back from customer service about the purchase and installation of a new door opener. That was in August, and I've never heard from Overhead Door.

Order garage door 7/30/2025. Till today 9/2/2025. No phone calls or emails so far.I hope this is not a scam. Total for garage door $6,500.00. Deposit $2,500.00. Address W.Passyunk Ave. Philadelphia, Pa. 19145. Phone # 215-774-3555.

My garage door was hesitating a couple times when opening. As Overhead installed the door and opener, I requested someone to take a look at it. The repairman was there for about 7 minutes, charged $150.00 to say the opener is old and I should keep it until it stops working completely. Their labor rate must be between $900 -1000.00 per hour Then gave a $674.00 quote for a new opener and asked if I wanted to replace the opener. As he did not actually do any kind of service or repair, what was I charged $150.00 for? Obviously, I will not be using this company again as they lack ethics and integrity. Garage door openers are about $140.00 - 175.00 at most hardware stores. Why would I pay this company almost $700.00? This is for Overhead Door Company of Northwest Indiana.

I could go on forever about what we went through with this company but I won’t. Do yourself a favour and stay away from them worsts experience I have had being in the construction industry for 40 years

First Repair: Tensioner Spring Failure. OD did not have the correct tensioner spring, so they installed the spring from a lighter door. Second Repair: First repair's tension spring caused a door derailment. Asked OD to reinstall rollers/rails and replace the tension spring - they reinstalled rollers/rails and increased tension on the incorrect spring such that the door flies open whenever unlocked.