OutputReviews of output.com

So I’m a working musician… not a handy man, I purchased the output platform desk, and while I was assembling it my remedial craftsmanship showed up and I completely ruined the left leg of the desk. When I contacted Output late at night an associate named Tim contacted me first thing in the morning and instantly began helping to get a resolution for the issue. He worked out a custom invoice to fix the situation. It went from a negative experience to a total positive one overnight! Tim was fast, kind, and knowledgeable! 10/10 I am impressed again by the nature of this company! Thanks Output for a badass desk, thanks Tim for being a badass! Best, Andrew

Great service, im surprised by the bad reviews on here. Im astonished by the service and the quick response time it took to get an answer. The problem was solved, I'll defenitely come back to you guys!

I purchased a Sideboard for my new turntable and part of my vinyl collection, even though I was hesitant due to the long lead times for production and shipping. I'm happy that I decided to because the shipment arrived almost two weeks ahead of schedule. That's a significant plus for me since I've been so used to doing all my shopping in person before COVID. During transit, a shelf was damaged (by no fault of the team at Output, everything was packaged brilliantly, it was apparent it was due to poor handling while en route.) I purchased the Sideboard for aesthetic purposes and was more than happy with the options to resolve provided by Tim. I've got a new shelf on the way, and I couldn't be more satisfied with the whole experience end to end, most notably the product itself. Classic, upscale design, solid materials, it's super swanky; I admit I smile every time I walk past it; I like it that much!

Won't let you cancel

Absolutely useless customer service. Signed up for the free trial but cancelled it before it ran out as I realised I would notuse arcade. 3 weeks later I was charged for the full years subscription. I tried contacting output over 10 times by now but there response times is about 7-10 days per email, I have been told twice now that I will be refunded but it has not come through, stay away. This has been going on for 2 months and is still not sorted

I've had a great experience with Output! I love Analog Strings. They have made fantastic work on it. There are so many sounds in one virtual instrument. I may say it's not a virtual instrument, but the sound engine. It was my first purchase. Then, I have decided to buy Substance, because I needed a bass engine so badly. A few months later, I have decided to buy the Output Bundle, but for me Exhale, Rev and Signal were outdated, so I asked for a refund, and they have refunded. I don't understand these reviews below. Apparently, some people barely know how to use the internet.

be careful - no mails or anything and cant get customer support

Scam company, DO NOT signup for the trial if you expect not to pay for a full year after cancelling your subscription and not finding any customer service workers to complain to...