OutputReviews of output.com

Ordered a desk not realizing it was going to take 14-16 weeks tried contacting them and they have been unresponsive, but they already took my money and it still says processing on their site. I have questions and they are yet to respond now im out of $900 and im moving next month so its unlikely ill get my desk

***Update 2020/06/02 - I did get a refund from Output regarding this issue so I have amended my rating. Great product but again be aware that if you purchase then the onus is on you to know when it expires.*** Be aware that when you purchase a monthly subscription for Arcade and cancel before it expires that your access is immediately revoked. You do not get any credit back. I contacted technical support and they said "Due to Arcade being a digital product, we do have to revoke access as soon as a subscription is expired or invalid. If you wish to cancel Arcade before the next monthly charge, please cancel your account near the end of your next billing date.". Now this is either lazy or deceptive because it isn't that difficult to verify your account against the expiration date of said account. They said they would issue me a credit if I re-subscribed for another month subscription, I still had 3 weeks on my subscription I just canceled for financial reasons so this had zero appeal to me. I love the product and would love to use it but this has soured me on it.

It is now 14 weeks since i purchased my Output Platform and still nothing even though they wrote that delivery would only take 1-2 weeks. I've tried to contact their support team several times. Sometimes you get no answer, other times they say that my product will be shipped very soon. If i knew this from the beginning, i would have found another solution for a studio desk. Another thing is that they charge 165 EURO (182 USD) for delivery. This is ridiculous.

I really think Output makes outstanding products, both the software plugins and the Platform desk. However, the customer support is ridiculous! Like so many others I was promised to get my desk over a month ago, and still haven't heard a thing - except when I sent a complaint and received an mail from "Tim" stating that the desk would be shipping early Dec. However I still haven't heard anything, and they are still saying on the website that shipping time is 4-5 weeks. Liars!! Anyone in Output reading this, please take action to improve the situation, it is truly frustrating and we all deserve better.

I ordered a desk months ago and still haven't received it , they have a google number and never respond to emails . WARNING, This company is fraud , DO NOT BUY ANYTHING FROM THEM

However, I got a refund fairly fast, after 10 mins of contacting them. Just some flaw on the system I guess but seems little shady.

I own every Output product and am very pleased with the quality and depth they put out in a product. From my first product Signal to my most recent Analog Brass, they never cease to amaze me! Truly unique and very deep functionality possibilities with a sound and ease of use that is incomparable. If you want to play with cutting-edge instruments and look cool doing it...Try any of the Output products!