Get free two-day delivery on orders over $50 from the official ASICS® online store, featuring the latest selection of running shoes, activewear, and athletic accessories.
Outlet Asics (outlet.asics.com) has 688 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
Also known as
outlet.asics.com
Website
outlet.asics.com
Category
Clothing & Underwear
Location
Irvine, California
Listed on Five Star Index
2026
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Latest
Most recent review: October 2026.
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Jeg er lidt bange for det er en scam side.
For lidt siden købte jeg et par løbesko via deres side. Jeg fik også ret hurtigt en besked i min Post Nord app, om at der var en pakke til afsendelse men at de (Post Nord) ikke havde modtaget den endnu.
Så sker der så bare ikke mere. Skoene er på lager og alligevel har de brugt en uge på "ikke" at få dem sendt. Når man så skriver til kundeservice, så får man et svar om at den allerede er sendt afstand, med et tracking-link, som bekræfter at den ikke er sendt. Skriver man så tilbage og forklarer at deres link netop siger at pakken ikke er sendt, så får man bare et nyt svar om at de har sendt den. Hvis ikke skoene er på lager hvorfor så ikke bare være ærlig? Eller er det fordi det er en fup side og de aldrig har haft skoene til at begynde med.?
LA
Lia Arana R.
Estafa
Estafa, pagué en abril unas zapatillas y no las he recibido. Ahora me dicen que el pedido no se corresponde con ninguno...
ML
Marie L.
Conseillère en vente top
Vendeuse compétente et d’excellent conseil.
Adapter au client et à sa pratique sportive.
Souriante
De plus prix intéressant
À recommander
AM
anne mette S.
Jeg bestilte et par løbesko
Jeg bestilte et par løbesko, men blev bekymret da jeg læste anmeldelser her. Jeg skrev samme dag om annullering af ordren, der blev besværet inden for et døgn. Skoene er komme som lovet, inden for tidsfristen. Så ikke nogen dårlig oplevelse herfra 👍🏼
MA
Marie
They don't care!!! The experience team what a joke...
Well i wouldn't have thought the customer service would be as terrible as it is and they don't care.
You would think a brand like they are would offer a better service, the experience I am still going through to tell is way too long.
I do not expect to pay £120 for a pair of trainers have them for 5 months to get told it is not a manufacturer fault I have lifted the sole with the type of exercise I
do. The trainers were bought at an outlet store, I went back with my trainers whilst there the shop assistant was lifting the sole and has made it worse, he told me he didn't have a mystic ball to actually tell how it has happened but is definitely not manufacturer fault (so it's me) they did offer me 20% discount off another pair! How is laughed as said if trainers only last 5 months i will never buy from these again.
What is more disappointing is that I didn't even need new trainers as my new balance trainers are perfectly good even after over a year of training in nearly everyday.
I am in the process with customer service and have emailed photos explained my issue in store however I am told to go back in the store for them to help.... not sure of what part they don't understand I already have hence me needing help from the experience team! Yep true it is and experience for sure.
AK
Anna K.
Zamówienie złożone i opłacone w…
Zamówienie złożone i opłacone w niedzielę 18.05.2025 . Paczka odebrana od kuriera w środę 21.05.2025. Buty zgodne z opisem . Wszystko szybko i bez najmniejszych problemów. Można zamawiać bez obaw .
PG
Patrizia G.
Mi hanno mandato e-mail di conferma…Esperienza positiva
Mi hanno mandato e-mail di conferma dell' ordine. Mi hanno mandato il tracking quando è stato spedito il pacco e infine quando il pacco è stato affidato al corriere. Ero scoraggiata dopo aver letto giudizi negativi. Solo 2 stelle. Ma devo dire sono stati molto corretti. BRT però non consegna pur mandando mail di consegna in quel giorno. Deve intervenire il titolare del fermo point. Asics outlet affidabile.
CU
customer
Defective Shoes - Combative Return
Had a pair of Kayano 29s bought on 10/01. There was a hole where the big toes sits. For context, I’m 71, walk the dogs (no marathon running here), wear socks and trim my toe nails. Clearly this is unacceptable quality. Corresponded with ASICS.com.au and was told to take them back to place of purchase, outlet centre Canberra. Just to be clear, I really liked these shoes, they were exactly what I wanted, comfortable with an excellent fit.
I did as suggested and took the defective shoes back to ASICS outlet Canberra. The sales assistant was somewhat combative.
Asked for receipt, asked to see the email from ASIC, I showed hm both.
He then told me since it was 5 Months since purchase he could not give a refund only a store credit (which I think is total bullshit - the product was/is defective). We looked at other shoes then I worked out it was only 4 months since purchase. I told him that, then he said well it’s 3 months only can we give a refund. I told him he was making it up as we go along. He eventually agreed to refund.
He did not offer another pair of Kayano 29s (I guess they did not have any). He did offer a pair of Kayano 30s if I paid the $50+ extra (there was no goodwill: well we’ll give you a pair of Kayano 30 in exchange).
So I eventually got the refund and went and bought a pair of Adidas Ultraboost.
Why, when products are obviously faulty and not fit for purpose, don’t stores just do the right thing by their customers. The amount of business you lose by having no customer focus must be staggering. So great customer service, how to keep people coming back.
I passed this back to asics who thanked me and said they would pass on the feedback.