Great product but really bad customer support. I tried to redeem my point for free items but one of the items was not available and contacted customer service multiple times and no reply.
ZB
z B.
Outln scale and the stand
Just received the espresso stand and scale, they look much better than the image on wed. Really like the scale comes with the case, good fit and well protected. Wish the stand would come with case as the scale.
SO
soniamalvar
Hice un pedido el día 8 de diciembre…
Hice un pedido el día 8 de diciembre basket plus 16-18g para la cafetera nano y a día 16 sigue en tránsito. Para localizarlo he tenido que descargar una app externa. Si quieres contactar con la empresa de transporte tienes que llamar a Alemania. De outin, si contactas con atención al cliente, te envían de forma automática un email con un 10% de descuento para tu próxima compra pero no te responden a las dudas planteadas. Si no recibo mi pedido después de haberlo pagado, cómo quieren que compre nada más por mucho descuento que me hagan?
Response from OutInJan 9, 2026
Dear Valued Customer,
We’re truly sorry to hear about the inconvenience caused by the shipping issue with your order, and we completely understand how frustrating this experience must be for you – please know that we’re here to make things right. Your satisfaction means a great deal to us, and we want to ensure this gets resolved smoothly for you.
We’ve already reached out to you via email to check on the delivery status, which currently shows as “delivered.” We’ve been waiting for your reply to confirm whether you’ve received the package safely, as we’re eager to help resolve this as quickly as possible. If you haven’t had a chance to see our email or need any clarification, please don’t hesitate to contact us directly; we’ll be happy to resend the details or assist in any way we can.
We’re committed to getting this sorted for you and appreciate your patience. Thank you for giving us the chance to make it up to you.
Warm regards,
BS
Bex Seeley H.
Outin great customer service
I sent my Outin Mino Espresso machine back because I no longer wanted it and although initially it was difficult to return. I think perhaps it was someone who wasn't very good at their job but then someone else took over and sorted the problem out. So, full refund and a complimentary travel mug. Very happy now!
Response from OutInDec 16, 2025
Dear Customer,
First and foremost, please accept our sincerest apologies for the frustration this experience has caused — we know how important your trust is, and we’re truly sorry that our handling of this issue fell short of your expectations.We completely understand your frustration.
To get this resolved for you as quickly and smoothly as possible, we’d love for you to reach out to us directly at [email protected]. Just include “TP Review for the Outin Nano” in the email subject line, this small detail lets our team fast-track your case, so we can focus on giving you a clear, personalized solution without any delay. We’re here to answer your questions, address your concerns, and make sure you feel fully supported.
What matters most to us is that you walk away from this feeling heard, valued, and confident that we’ve done right by you. We’re committed to turning this around — not just to fix the issue, but to show you the thoughtful, caring service you deserve as part of our community.
Thank you for your patience and for giving us the chance to make things right. Your feedback means a great deal to us, and we’re truly grateful for the opportunity to earn back your trust. We’re eager to turn this experience around and show you the care you’ve been waiting for.
Warm regards,
IS
Ihar S.
I m by two coffe machine
I m by two coffee machine(Mino and Nano) ! I m happy now,because they are wonderful ! 👌😊
RE
Renate
Keine Kontaktmöglichkeit
Ich habe vor 2 Wochen eine Bestellung aufgegeben, die auch sofort per Paypal abgebucht wurde. Seit der Mail, dass die Bestellung bestätigt wurde, ist nichts mehr passiert. Der Artikel wurde offensichtlich bisher nicht versendet. Mehrmalige Anfragen von mir per Mail werden nicht beantwortet. Falls der Artikel momentan nicht lieferbar ist, was auf der Homepage des Shops zu diesem Zeitpunkt nicht ersichtlich war, hätte man mir dies zumindest mitteilen müssen. Ich überlege, ob ich das Geld von Paypal zurückbuchen sollte. Sehr schlechter Service!
Aktualisierung:
Nachdem ich meine Bewertung abgegeben hatte, habe ich sehr schnell eine Email bekommen und konnte mein Problem lösen. Der Weg aus China ist trotzdem sehr lang, 14 Tage Lieferzeit muss man wohl mindestens einrechnen. Ich danke dem OutIn-Team und empfehle dringend, auch ohne schlechte Bewertung auf Mails zu reagieren und bei Problemen die Kunden zu kontaktieren!
Response from OutInJan 9, 2026
Dear Valued Customer,
We’re truly sorry for the frustration the logistics issue has caused — we completely understand how upsetting it is to be awaiting your package, and we sincerely apologize for the inconvenience this has brought to you. Please know we’re here to resolve this for you as quickly as possible, and your peace of mind is what matters most to us.
To make sure we get this sorted, we’ve already sent you an email to confirm the delivery status (which currently shows as “delivered”) and to check if you’ve received the package safely. We’ve been waiting for your reply so we can act on any concerns right away, but if you haven’t seen the email or need us to resend it, please don’t hesitate to reach out — we’re fully committed to helping you however we can.
If there’s any issue with your package at all, whether it’s missing, damaged, or anything else, please tell us right away. We’re dedicated to solving this for you and will do everything we can to make it right.
Thank you for your patience, and we’re looking forward to hearing from you so we can get this resolved for you promptly.
Warm regards,
MH
M H.
Review for the Outin Nano
Review for the Outin Nano. My experience with it has been mixed. In practical use, it only manages around three espresso shots when starting with tap-temperature water (~15–20°C), which falls short of expectations. I also found that the lid occasionally leaks very hot water during heating—both messy and potentially unsafe—and on two separate occasions the device went into overheat protection mode and shut itself down.
Extraction quality from pods has been particularly disappointing. I tested it with Grind compostable pods, who deliver freshly ground coffee, but the results were consistently poor. Adding to the frustration, the included tamper/spoon mechanism snapped the third time I folded the handle over for storage.
There are positives. The unit is genuinely compact and slips easily into a water bottle holder or car cup holder. And when using the metal basket with freshly ground beans, extraction is surprisingly good—bordering on café-quality for a portable setup.
Response from OutInDec 15, 2025
Dear Customer,
Please accept our heartfelt apologies for the issue with your product — we’re truly disheartened that it didn’t meet your expectations, especially knowing how much you were looking forward to it. This is never the experience we want for you, and we fully understand how disappointing this must have been. Your feelings are completely valid, and we’re here to make things right, every step of the way. We’re so sorry for letting you down, and we’re already taking action to ensure this gets resolved for you with care.
To make this as smooth and warm as possible, please reach out to us directly [email protected] — just include "TP Review for the Outin Nano" in the email subject line. This helps us quickly locate your details and prioritize your case, so we can get you a solution without any delay.
We’re committed to turning this around for you and making sure you feel fully supported. Thank you for your patience and understanding — it means more to us than you know. We’re truly grateful for the chance to make this right and hope to show you the thoughtful care you deserve.
Warmly,
MC
manjarres C.
Commande non livré
J'ai commandé chez eux le 02 decembre pour avoir le colis pour avant Noel, à ce jour mon coffret n'est tjs pas expédié, j'ai écris deux fois au service client et pas de réponse, en plus on m'a dit que peut être je dois payer les taxes, j'ai peur d'avoir fait une erreur en commandant chez eux! Pas de rectivité. c'est vraiment dommage je pensais que c'était une marque serieuse
Response from OutInDec 16, 2025
Dear Customer,
First and foremost, we want to extend our deepest apologies for the delay in getting back to you — we know how frustrating it feels when you're left waiting, and we truly regret that we didn't meet your expectation for timely communication. That’s not the experience we want for any of our customers, and we take full responsibility for this oversight.
We’ve checked your order, and it’s currently marked as “Delivered” in the system. We also see that the tax matter has been previously explained via email, but we completely understand if it’s still unclear or if you need further clarification. This is not something you should have to figure out alone.
To make this as easy and stress-free as possible for you, please reach out to us directly at [email protected], and kindly include “TP Review for the Outin Nano” in the email subject line. This small detail helps our team quickly locate your case, prioritize your request, and give you a full, personalized solution without any delay. We’re here to answer every question, clarify any confusion, and do whatever it takes to resolve this for you.
What matters most to us is that you feel heard, supported, and confident that we’re taking this seriously. We’re committed to turning this around for you — not just to fix the issue, but to show you the level of care and attention you deserve as part of our community.
Thank you for your patience and for giving us the chance to make things right. We’re truly grateful for your feedback, as it helps us improve, and we’re eager to turn this experience around for you.
Warm regards,
