OutInReviews of outin.com

Do not recommend. My machine quit working after only 2 uses. I received a refund for the defective machine but I am stuck with a useless and case. They refused to let me return these items. Be advised they ship from China.

I bought a blue Nano a year ago and have absolutely loved it. It’s perfect for my tiny kitchen counter. It’s easy to carry along for the day especially now that Outin has all the new carry cases and the Messenger bag designed specifically to carry everything you need in one place. I was so happy with the Nano that I also just purchased a Mino, a Fino grinder, a LattoGo and some accessories. The Mino is considerably quieter than the Nano which is a plus and I didn’t find the Nano loud. I do wish the double shot canister was available for the Mino right out the gate, but I understand it will most likely be available in the future. I also hear the Mino is waterproof and although I won’t test this feature it is an extra comfort for carrying it along to all the places I go. There scale is smaller than most kitchen scales you can find and is incredibly accurate. The cases I have are extremely well made and provide great protection from the hustle and bustle of city life. I have not needed to use the warranty but I’ve enquired about a few things via support email and received timely responses and great customer service. All around I am well pleased with every product I have used. I look forward to a long relationship with this company as a customer. Thank you Outin!

Ich wollte von meinem Rückgaberecht einer Outin Basket Plus Gebrauch machen, weil dies nicht mit der neunen Outin Mino Espressomaschine kompatibel ist. Erst wurde mir vom Support vorgeschlagen, dass ich den Artikel doch behalten solle und hierfür 10 EUR Erstattung bekomme. Da ich die Basket Plus aber überhaupt nicht benötige (da sinnlos für die neue Mino Espressomaschine) habe ich noch einmal um die Rücksendedaten gebeten. Hierauf wurde mir nach einigem Warten noch einmal nahe gelegt, die Basket Plus für 10 EUR Gutschrift zu behalten. Nachdem ich das nun wieder verneint hatte, wurde mir nach 2 Wochen die Rücksendeadresse mitgeteilt. Ich habe die Sendung dann auf meine eignen Kosten als Paket zurückgeschickt und mehr als 3 Wochen nichts von Outin gehört. Auf Nachfrage wurde mir mitgeteilt, ich solle mich an DHL wenden, vorher gibt es keine Rückerstattung des Kaufpreises. Sowas habe ich noch nicht erlebt und kann zwar das Produkt empfehlen, aber der Support ist einfach nur schlecht. Nachtrag: Ich habe nun eine lange E-Mail von OutIn erhalten, in welcher sich ausführlichst entschuldigt wird. Als Ausgleich wurde mir sogar ein kleines Geschenk angeboten. Dass ich die Produkte von OutIn super finde hatte ich bereits geschrieben. Mit solch einer Reaktion habe ich nicht gerechnet. Ich werde daher meine Bewertung positiv ändern. Die Zukunft wird zeigen, ob es auch weiterer solcher Entschuldigungen bedarf oder ob es Änderungen im Support geben wird.

I descended down the outin Rabbit Hole. 2 years ago I got the nano and used it with capsules and I was satisfied. Now I bought a breville espresso machine and I needed (wanted) a scale. So I bought the Claro, which is fantastic, but now I make espresso, so I bought the nano plus cup, and most lately the grinder! Their products are beautiful. Coffee has a learning curve. They provide the tools. The tools are designed for portability, so that comes with some compromises. Don’t expect to get an expensive machine and barista made espresso. But with some practice, you’ll get a very good shot anywhere.

awesome i have pict and videos

★☆☆☆☆ I ordered the OutIn Mino and Fino on 7 December and paid extra for Seel “purchase protection.” On 7 January, 30 days later, I was suddenly told the order was delivered, but nothing ever arrived. No product, no proof of delivery, no refund. OutIn keeps delaying and Seel is a scam that provides zero real protection. Weeks of emails and still no resolution. Completely unacceptable. Avoid.

16.01.2026: I feel conflicted and am wondering whether I should reconsider my review, which was initially positive. Outin’s customer service has not responded to my messages. I simply wanted an update and to know the tracking number for my replacement order. It has now been three days without any response, which is very unpleasant and disappointing. I would like to revise my previous opinion regarding Outin’s customer service. I received a quick and satisfactory response from them within 48 hours. The item that was sent by mistake had a labeling issue, but a solution was immediately offered. A replacement is currently being shipped and should arrive very soon. I am therefore very satisfied with how the situation was handled. It is truly reassuring to be able to rely on a responsive and attentive customer service when ordering online. I would definitely recommend the Outin website for placing your orders.

This is my favorite thing to bring on a hike or a classic Italian scooter coffee ride to the beach! The capsule option is incredibly comfortable when on the go! It’s also really cool to brew it on the terrace during the summer! And the espresso foam is perfect 👌