outfoxfordogs.comReviews of outfoxfordogs.com

Terrible customer service. I bought a $70 hood about a week ago. The cord broke and I asked for an exchange. David Ramirez from the company sent me a YouTube video about how to re-cord the product myself. Ridiculous

Very high quality foxtail guard. Website easy to navigate. Clear instructions on sizing, which was totally accurate. Order processed fast, arrived in practically no time. Company very responsive to emails. I had signed up for discount on first order, but never got the code for the discount. I emailed company on weekend and received response within a half an hour, thanking me for my interest and providing me with a code for the discount! Highly recommend!

Such a great product. After an emergency foxtail experience at the vet I have been so paranoid walking my dog. I was skeptical how he would take to the product but he took to it quickly and is unbothered. A must for hiking/ California summers!

One of the best purchases I've ever made!! I have a Boston that snarks up anything he can get close to!! Ending up in emergency already once $$$$. Now our walks are so much more fun!! No anxiety on my end and he still can sniffari with his dog siblings!! He doesn't even seem to notice he's wearing it. Still able to drink with no problems!!! Such a relief!!

We have purchased Outfox field guard for our 3 dogs previously and they were good. This time around when I purchased them they smelled like pthalates (for those who don't remember what pthalates are-they smell like old shower curtains and are toxic to humans and animals) . The elastic band that goes around the neck is also too short preventing it from being opened completely for ease on/ off. Will be looking for other alternates since they have become cheap with their product.

Easy to order and arrived quickly. The quality of the product is excellent and is worth its weight in gold. We never have to worry about our dogs accidentally getting a foxtail burr in their nose, eyes, or ears. It was easy to train them to accept the hoods and they were so happy to be able to sniff to their heart's content without us yelling, "No! Stay out of the foxtails!!".

I never received an email code for 10% off. I mentioned it on the order and they refunded me the 10% after the fact and advised me in an email. Thats good customer service. Hood works well on my dog too..

After purchasing an XXS field guard mask from Outfoxfordogs.com for $65, I discovered that a local pet store in Petaluma, Cal. had the same Outfox mask for sale for $50. I was pretty dismayed about this, but was very happy that the company refunded the difference to me after I complained. This was excellent customer service, and I expect they'll be resolving their pricing issues with local retailers who carry their products. Their masks are excellent, and a great way to protect dogs from foxtails (as well as from picking up undesirable things to eat...).