outfoxfordogs.comReviews of outfoxfordogs.com

Response from outfoxfordogs.comJan 28, 2024

Hello Teresa, We apologize for this inconvenience, but you are located in UK and we ship our product from United States (CA). Using First Class Mail International® generally takes between 7–21 days to arrive, although the USPS does not guarantee delivery dates or times. Mail may travel to its destination by ground, air, or a combination of both. You placed your order on January 19th which is within expected timeframe. Looking at your Order’s Tracking History (the Tracking Number was sent to you by email - please let us know if you would like us to resend it to you), it seems that your package is already in UK and has been cleared through customs. Most likely you will receive your package by the end of this week. If your package is not going to be delivered after 21 days, please let us know. Best Regards, The OutFox Family

Response from outfoxfordogs.comDec 19, 2023

Hi Kathy, thank you for your review. Please understand that the addition of a third or fourth strap is not tied to charging more for less but is to ensure protection of the dog. Specifically, the straps on the OutFox Field Guard are designed for quick release for a dog’s safety. When tethered loosely to the dog’s collar, the Field Guard, with a quick tug, can be removed from the dog’s head and the straps undone all in one motion. This is intentional so that in the event that the Field Guard gets caught on something, the quick-release straps allow the dog to pull out and separate from the Field Guard on its own. To this end, we commonly advise that it is very important not to excessively secure the product on the dog so this safety feature will not be overridden. For this reason and others, we refrain from having an extra strap at the bottom of the Field Guard and advise owners of the risks that may occur with the addition of a third or fourth strap. That is all to say that we completely understand your frustration but do have to repeat the intention of protecting dogs as the primary driver for the limitation of two straps. We hope this provides some understanding.