OutdoorMasterReviews of outdoormaster.com

I'm super mad about the skateboard I got from OutdoorMaster. It's only been three days, and it won't even turn on! Their service is terrible, and the skateboard itself is junk. Don't buy from OutdoorMaster unless you want to waste your money! I messaged OutdoorMaster about the problem and even sent them a video, asking for a refund, but they haven't replied at all. It's like talking to a brick wall!

Placed an order for a boot bag. Got a confirmation, followed up by an email saying the product was out of stock. The offer to me was simply do you want a change of colour - no detail on the colour types, what was in stock or anything else. I replied asking for detail. No response. I have chased and no response. The money has been taken from my account. I then saw similar experiences for people on here. I have tried calling the US number - simply a full mail box. Id stay away! I am now chasing a refund. To update - Iris has been intouch now. She has explained they had a problem with their inbox (!) but I have received a refund for which I am grateful. And I have been offered a discount on a future order, although it did not specify how much.

We love Outdoormaster gear. We have bought our goggles about three years ago and we had fantastic service. Unfortunately they have not just let us down this time, but failed to let us know until we got in touch with them. We ordered 2 helmets for our snowboarding trip. We made payment and after 3 weeks still did not receive our order. We emailed Outdoormaster and Iris explained that they can't send it to us in the UK and that they will refund us. We where upset but we understood. If they refunded us straight away we would not be writing this review. It has now been an additional 2 weeks and still we haven't received our refund. We keep emailing them and no response. I would have loved to have our kit...but now all we need is the refund.

Ordered goggles, but decided to return them. No responses from multiple emails and chat after finally getting return information and shipping the goggles back. Warning: they don't pay for return shipping. Been over a week since they have gotten the goggles back. I'm going to have to dispute the charge, but I'm out money for goggles plus shipping cost. Terrible customer service, takes multiple emails and days for responses until they just stop responding Update: Order Number 98907 I finally received a refund after I posted this review

The absolute worst customer service experience possible. I have been trying to get a refund for an item that I returned for 2 months now. I have been left with no product, my money taken and am getting no response from both my emails and my attempts to reach out via live chat. I don’t know what to do at this point. Do not buy from this company. I have been scammed and I don’t want anyone else to deal with the same.

Outdoor Master’s customer service might be the worst customer service I have ever experienced. 1st, they send me a damaged product. 2nd, I email them with pictures stating I would like a refund and I receive a canned response of how sorry they are and promise me a refund in “1-5” business days. It’s now been 8 days without receiving my refund. The contact phone # is horseshit because no one ever answers it the damn in box is full. I will NEVER buy anything from this company.

Placed an order. Did not hear anything for about a week so reached out to customer service. Then they tell me the items I ordered are not available in the UK. A bit speechless that they accepted the order, took my money and would not tell me they cannot fulfil the order until I asked. I then asked for a refund (the order was never shipped). Have called the customer service line over 20 times. Not once has someone picked up the phone line (plus the voicemail box is full). I was promised a refund over email support. It has been almost two months since my order and I still haven't received a refund. I would avoid the company. There are clearly a bunch of fake paid reviews with accounts that have suspiciously only left one review, and it just happens to be a glowing review about the non-existent Outdoor Master customer service. EDIT FOLLOWING RESPONSE: my order number is 97862. I have been emailing that email address during this whole period, including yesterday. SECOND EDIT: I have now received my refund, so at least that is something. For others that are wondering, this was nearly two months after my initial order (with the order never being shipped), and only after constant chasing and complaining on here.

You didnt answer my question regarding a clear lens. I have the lens with the origina purchse. I need something for cloudy days thats clearer if toy have one. The response didnt address that. It just tried to sell me another one.