OutdoorMasterReviews of outdoormaster.com

Response from OutdoorMasterDec 19, 2024

Dear Nemo, Thank you for reaching out to us. We understand your concerns and would like to clarify that our orders are shipped from multiple warehouses around the world, including locations in China, Germany, and the United States. This information is mentioned on our order and shipping page. Regarding your package, it is currently in transit and is progressing as expected. The latest tracking update shows the following: 2024-12-19 03:13 - QUEENS NY DISTRIBUTION CENTER, Departed USPS Regional Facility. I believe you will receive it soon. We appreciate your patience and assure you that we are doing everything possible to ensure your package reaches you. Please let us know if you need any further assistance.

Response from OutdoorMasterDec 13, 2024

Hallo Kreuzberg, Zunächst einmal möchten wir uns aufrichtig für die entstandenen Unannehmlichkeiten entschuldigen. Wir verstehen Ihre Bedenken. Da Sie jedoch die Gläser und nicht die komplette Schneebrille gekauft haben, ist der Preisunterschied erheblich, was sich auf unserer Website widerspiegelt. Wir haben Ihnen bereits aus Kulanz eine teilweise Rückerstattung und einen Rabattcode gewährt, obwohl wir verstehen, dass Sie dieses Angebot nicht angenommen haben. Bitte beachten Sie, dass wir Ihnen das richtige Produkt gemäß Ihrer Bestellung geschickt haben, und wir hoffen, Sie können unsere Position verstehen. Wir sind stets bestrebt, den besten Service zu bieten, und freuen uns sehr über Ihr Feedback. Wenn Sie noch etwas benötigen, bei dem wir Ihnen behilflich sein können, lassen Sie es uns gerne wissen.

Response from OutdoorMasterDec 3, 2024

Dear Ernie, Thank you for sharing your feedback with us. We’re truly sorry to hear about the issues you’ve encountered with your order, and we completely understand your frustration. Please know that we’re committed to resolving this matter as quickly as possible. To assist you more effectively, could you kindly provide your order number? Once we have this information, we’ll look into the situation right away and work towards a prompt resolution. We sincerely apologize for any inconvenience this has caused and appreciate your patience while we sort this out. We look forward to hearing from you and ensuring that we can address your concerns.

Response from OutdoorMasterNov 29, 2024

Dear Customer, Thank you for reaching out and sharing your concerns. We're truly sorry to hear about the difficulties you've experienced with your order. We absolutely understand your frustration, and we want to do everything we can to help resolve this issue for you. To assist you further, could you please provide your order number? Once we have that, we will investigate the situation and work on getting it sorted as quickly as possible. We apologize for any inconvenience caused, and we truly appreciate your patience as we work to make things right. Looking forward to your reply. Enjoy your day!

Response from OutdoorMasterOct 12, 2024

Sehr geehrter Herr Aschemeyer, Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten und die negativen Erfahrungen, die Sie gemacht haben. Wir haben aktiv mit Ihnen kommuniziert, um das Problem in Bezug auf Ihr Paket so schnell wie möglich zu lösen. Leider gibt es in jedem Land unterschiedliche Liefermethoden, und aufgrund der angegebenen Adresse gab es mehrere fehlgeschlagene Zustellversuche für Ihr Paket. Der Spediteur hat Sie gebeten, das Paket selbst abzuholen, und leider sind die genauen Abholorte aufgrund von Datenschutzrichtlinien nur für Sie zugänglich. Wir verfolgen den Fortschritt Ihres Pakets täglich, um sicherzustellen, dass Sie es so schnell wie möglich erhalten. Wir entschuldigen uns noch einmal aufrichtig für die dadurch entstandenen Probleme und danken Ihnen für Ihr Verständnis, während wir daran arbeiten, die Dinge in Ordnung zu bringen. Bitte überprüfen Sie Ihre E-Mails. Wir hoffen, dass wir das Problem gemeinsam umgehend lösen können.

Response from OutdoorMasterJul 19, 2024

Dear Joan, we sincerely apologize for any inconvenience and we are deeply sorry. Once we received the email from you on July 11th, our support team also has got back to you on Jul 11th. Could you please check your email again? Thanks. Upon checking, our support team had issued a refund for your order as per your request. As a token of our apology, we are providing you with a special discount code to use for your next purchase. Please check your email to get the code. We apologize for any inconvenience caused.

Response from OutdoorMasterJun 18, 2024

We are sorry that we have not brought you satisfactory service. In order to further solve your problem, can you provide your order number or email so that we could get back to you? Thanks for your kind help! Updated: Upon checking, our support team had issued a refund for your order before. As a token of our apology, we are providing you with a special discount code to use for your next purchase. Please check your email to get the code. We apologize for any inconvenience caused.

Response from OutdoorMasterJun 18, 2024

Dear Katharine, we sincerely apologize for any inconvenience and we are deeply sorry. Upon checking, our support team had issued a refund before as per your request. As a token of our apology, we are providing you with a special discount code to use for your next purchase. Please check your email to get the code. We apologize for any inconvenience caused.