OutdoorMasterReviews of outdoormaster.com

I ordered goggles and a helmet from outdoor master, so far the goggles have not fogged up, and the helmet fits nicely, I did have to warranty the helmet due to a defect with the earmuff, the support was quick and helpful to resolve the issue, and the new helmet arrived in perfect condition!. I would definitely order from outdoormaster again.

Order ski helmet on 27/1/25. This was for a trip on 14/2/25. Did not account for the Chinese spring holiday so item would not arrive in time. Outdoor master gave a full refund when I discovered it would not be in time. Also free sunglasses for my troubles. Brilliant company customer services 👏👌

I ordered the 'Bundle Sale - Pro Goggle + Lens + Kelvin Helmet × 1'. The helmet arrived as expected, but there was no sign of the goggles! After a couple of emails the response was good and received goggles plus some free cycling glasses by way of apology. The problem allegedly was lunar new year delay and being sent from different depots. Product looks good, company keen to please but looks like systems not fully controlled. I would buy again.

Okay so I've been patient for more than two month. I placed my order on the 19th November 2024, and somehow the company didn't provide my adress to the local delivery company in Hungary, so they sent me an email, because of the wrong adress, stating, that my package (104$ - ski goggles, and a helmet) will be returned. I sent them my adress, AGAIN and I asked them when it's going to be delivered. Their answer: "Dear Bence, I hope this message finds you well. At this time, we are unable to provide you with an exact timeline for the delivery of your package. We are currently awaiting further instructions and updates from shipping carrier..." - (31.December) After this, I had enough of this back and forth emailing, and I said I want a full refund. Thenk they said: "Dear Bence, We sincerely apologize for the negative experience you have encountered due to the address issue that led to the failed delivery of your package. To rectify this situation, we are prepared to reship your order as soon as we receive the correct address from you..." (I gave them my address a month ago...) "To compensate for the inconvenience caused, we would like to offer you a partial refund of $20. We hope this gesture will help alleviate any dissatisfaction you may have experienced..." Of course I refused the partial refund, because God know's when will they send me my package, july probably... Lastly I don't recommend buying from them. Maybe the prices are great, and I belive the products are good, but I feel like they just playing with my money. Order number: "OM108960" UPDATE: They said that they are going to refund me fully, and that is a plus, I am currently waiting for my money. (10th January) UPDATE: They wrote: "...As we are employees, we would like to kindly ask if you could consider updating your review first. Once the update is made, we will be happy to proceed with the full refund for you..." After that, they provided me with a free coupon to a sunglasses, which way but I just wanted my money back. I hope my next update will be my final one, once they fully refunded me... (17th January) UPDATE: After waiting for nearly a week they wrote this: "To proceed with the refund, we kindly ask that you update the review. Once we see the updated review, we can escalate the matter to our manager and apply for the refund. Without this, we won’t be able to proceed as we are employees working within these guidelines." I hope this update satisfy they needs and they can proceed with the full refund... (1st February)

Leider ist der Helm zu groß, er geht zurück. Nach ein wenig Hin und Her ist der Retourenweg gut in die Wege geleitet worden. Als Entschädigung wurde mir ein Present angeboten, was ich sehr zu schätzen weiß. Dankeschön.

Very kind and helpful. Thanks again .

I have to revise my bad experience from a couple of days ago. The customer service team is doing a great job to resolve the issues with the late delivery of the SUP pump (thanks Iris). My issue is taken serious! Hopefully I will receive the shipment in a couple of days :-) Looking forward to inflate the standup paddle with an automatic pump soon.

Good prices, good replacement policy when product failed