OutdoorMasterReviews of outdoormaster.com

Can't trust their size charts and if it doesn't fit, you pay return shipping even though it is their issue. Customer service is lacking. Go somewhere that stands by their product descriptions and size charts.

Bonjour à tous, 24 jours après ma commande chez outdoor master je n'ai toujours rien. Les livreurs (GOFO) ne tiennent pas compte de mes disponibilités et après 4 tentatives de livraison infructueuses ils me demandent d'attendre chez moi. La téléconseillère GOFO que j'ai eu au téléphone ce soir a été particulièrement désagréable. Comme ma commande contenait un casque, un masque et des écouteurs, j'ai dû racheter l'ensemble. Le pire c'est que je ne sais pas si je verrai un jour ma commande. Le service commercial d'outdoor master n'est pas très réactif. Fuyez

There is no randomness here it's all pure surplus of items that were not Popular or purchased often I got nothing but gloves and socks. It says duplicates when ordering multiple boxes yet in a single box I got three pairs of the same gloves, and two of the same socks. Even if you are thinking of ordering a mystery box as a joke or just as a "why not?", don't, I will assure you unless you are a child nothing you will receive in the mystery box will be worth it. There is absolutely no randomness within the system. Only thing that was different was some phone case for a phone I've never even heard of. Just buy what you want straight up and don't waste the extra money on any size mystery box.

The 30d return policy is an absolute scam because the company is drop shipping and the costs sending back to China from the EU are very high. They'll tell you to either get 50% back if you don't accept the parcel on arrival or 70€ if you keep the items still but don't return. The address they'll give you also doesn't exist, so don't expect a full refund really. On top the customer service itself is very slow and needs multiple days to respond. My recommendation is to stay away from this company.

I ordered a helmet on July 27. After receiving no notification from them I inquired on Aug 1 and was told by customer service rep 'Iris' that my helmet was shipped but their shipping tracking system didn't update it. On the evening of August 4 I emailed that I still had not receive any shipping notification and requested that my order be cancelled as I needed the helmet by Friday August 8 for an event and I was going to buy a helmet locally. I needed the helmet 13 days after ordering. Their website FAQ states: "Can I cancel my order? As long as the order is not shipped, you can cancel it anytime by contacting us via care@outdoormaster..". On the evening of August 6 I got an email reply that my order had been shipped and the tracking number, which showed the order was picked up by a shipping partner on Aug 5 at 11:34 AM. The order arrived 5 days after the 5th. Their shipping time is estimated at 4-6 days. To me, this is additional proof that it was shipped on the 5th. If it was 'really' shipped on the 1st, it would have taken 10 days. They didn't fulfill my order for 9 days. They lied that it was shipped on August 1. They didn't honor my request to cancel. They offered me $14 refund for a $59 helmet. I had to pay return shipping. But the most disrespectful was the customer service rep who was dishonest and condescending. I attempt to resolve this with over 8 different communications, asked for a different rep to work with, asked for anyone else. If you need your order fulfilled timely, if your sure the product is what you want and are willing to accept whatever, whenever they get around to it, don't mind dishonest customer service rep's, this may work for you. And Outdoor Masters- please don't respond to this review with some 'give us the order number and we will ......' it shouldn't have to come to this.

I went to the brick-and-mortar store in Whistler Village. I thought it was weird that it was empty when the village was decently busy but chalked that up to the slightly-off-the-beaten-path location. After walking around, I felt like I was the last to realize the reason it was empty was because it isn't an actual gear store, but rather a location for unpacking cheap imported gear (and to store a lot of those boxes on the sales floor, unpacked). They have gear for many sports in their store but I didn't get the feeling that they actually had experience in any of those sports, and all the gear within my scope of expertise (mountain biking) was cheap imitations of real gear... they clearly figured out how to make stuff that sorta looks the part, but I wouldn't trust their gear one bit. My sport is too dangerous to trust sketchy knockoffs. It felt like shopping on Amazon in person: when you see the cheap junk in person, you really wonder who thought it was a good idea to go brick-and-mortar as people will see just how terrible this stuff is, and have the opportunity to not buy it, unlike online where you're sorta roped in after getting something shipped to you. Additionally, unlike the friendliness and visible authenticity in EVERY other shop, I wasn't even acknowledged when I walked in, even though I was the only person in the store (the employee couldn't pry his eyes from his phone). I also was skeptical of the employee's experience in outdoor sports given his appearance... sometimes it's hard to tell how you can tell, but I didn't even want to ask this person for help/advice. As I walked out I found myself wondering "who actually buys stuff there?" only to find out after some research that they're really cheap. This sort of store shouldn't exist. People are going to get hurt trusting their gear to work. I'm not surprised to see the host of 1 star reviews of this store, and wonder just how many of the 5 star reviews were effectively paid for.

I ordered two ski/snowboard helmets from OutdoorMaster—one for myself and one for my wife, who is a professional ski instructor. They arrived jammed into a flimsy single-wall cardboard box, each in its own product box, but with no padding or protection between or around them. Helmets are not like other gear. They must be replaced if subjected to any impact or compression, even if there’s no visible damage—this is a well-known safety standard (ASTM, Snell, CE). The way these were shipped absolutely compromises their integrity. I contacted the company with photos and explained this, but they refused to cover the return shipping, claiming it wasn't a “quality issue.” They offered a small partial refund instead. I’m appalled they would cut corners on the shipment of safety gear and then refuse to take responsibility. We won’t risk using these helmets and won’t be buying from OutdoorMaster again. Safety should never be negotiable—especially not for professionals in the field.

Hanno un assistenza post vendita totalmente assente. Non considerano le leggi europee sulla tutela del consumatore declinando responsabilità oggettive. Ho accquistato una pompa elettrica Whale pagandola sul loro sito 170 euro a fine luglio 2024. Dopo 9 mesi e 10/12 ricariche massimo non si carica più al 100% e riesce a malapena a gonfiare per intero un sup, cosa che faceva prima arrivando a 2 cariche complete, avanzando ancora carica. Dopo averli contattati mi hanno risposto che la batteria è soggetta ad usura e la garanzia è secondo loro solo di 6 mesi e pertanto è scaduta e loro non mi supportano più. Sto procedendo tramite un supporto legale per avere i diritti che mi spettano perchè i 6 mesi non sono assolutamente previsti dalla legge ma sono 2 anni.