OutdoorMasterReviews of outdoormaster.com

Ordered a SUP pump and forgot to apply the discount at checkout. Emailed the company who responded really quickly and refunded the discount amount. No quibble. The pump arrived quickly and the customer service outstanding. I felt like a valued customer which is so rare these days.

Outdoor Masters customer service and product quality is simply top notch and is a brand you can trust. Think back to the time when companies are there really for customers and there’s a trusting relationship where you know you’d get your money worth and the service and respect as a customer, that’s what this company is about. I have been buying ski goggles and helmets from them for several tats, recommended them to my friends Ava relatives and whenever we get our sizing wrong, Outdoor master will help return and replace the right fitting products for us! It’s simply the best! There’s only another Cosby out there that has this status in my good book Abd that is REI Outdoors! Well done Outdoor masters! Keep up the great work

Quick delivery and process times and excellent customer service.

Die Pumpe ist sehr gut und handlich, der Kundendienst, den wir wegen eines defekten Adapters kontaktiert haben ist freundlich und hilfsbereit.

I’m rating my experience with contacting the company for support. I bought the SUP pump a little over a year ago and the last time I tried to use it, it wouldn’t inflate the board. I thought it was out of warranty because I’d seen conflicting info 1 year vs 2 years. I contacted the company and they responded quickly asking for more info such as a video to troubleshoot what wasn’t working and a copy of the sales slip. I ended up figuring out the problem (hose parts came loose and just needed to be tightened). But, I appreciate a company willing to stand behind their product and potentially help me fix or replace the item.

Very helpful customer service.

I emailed to inquire if the replacement nozzle pack would fit my Shark pump model and they ended up sending me just the single nozzle I needed free of charge! That is excellent customer service and I truly appreciate it! :) Thank you!

Excellent customer service thank you