OutdoorMaster Reviews | Read Customer Reviews of outdoormaster.com

OutdoorMasterReviews of outdoormaster.com

4.0351 reviews
Outdoor & Winter Sports
600 W Terrace Dr, Suite A, San Dimas, California

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OutdoorMaster

About OutdoorMaster

OutdoorMaster® believes that all of us deserve the opportunity to enjoy the joyful experience of participating in outdoor sports. As we were unhappy with the general situation of good outdoor gears costing way too much money, we now have our brand to bring cutting-edge technologies to mid-priced products.What's more, we had become, in 2021, one of the Official Supplier to the U.S. Ski Team named by The U.S. Ski and Snowboard Association (USSSA)

OutdoorMaster (outdoormaster.com) has 351 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: outdoormaster.com
Website: outdoormaster.com
Category: Outdoor & Winter Sports
Location: San Dimas, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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OutdoorMaster reviews

Showing 11 reviews with 3 stars · Clear filters

Christy L.
Feb 27, 2025
The amount of time it took for them to…
The amount of time it took for them to be delivered. 3 weeks!
Response from OutdoorMasterFeb 28, 2025
Hello Christy, Thank you for your feedback. We apologize for any inconvenience caused by the delay in processing your order. Since your order was placed during our public holiday, it may have experienced some delays. We truly regret any inconvenience this may have caused you. We value your feedback and will strive to improve our services in the future. Thank you for your understanding and patience. Thanks for your support. Have a nice day!
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Melanie L.
Sep 11, 2024
Horrible!!
Update: company has been prompt in their responses to my frustrations and concerns. They have remedied the situation to my satisfaction by allowing me to return my item to a U.S. address and offered me a 25% discount on a future purchase. Horrible! This company makes their website look to be an American based company, headquartered in California but when you request a return (which they “guarantee for 30 days”) they give your an address in China to ship back to! The return shipping is going to cost as much as the product! This company is a fraud and a scam. I will be reporting them to BBB and denying the charge on my credit card. DO NOT ORDER FROM THIS COMPANY!! Update: I am still required to send to CHINA if I want a refund. UNACCEPTABLE. And their response is a total lie. I read through the entire shipping and returns policy and NOWHERE does it say that items would need to be shipped back to China for a refund. It is SO deceiving to put a California address on their website but have an item come from China and be expected to pay to return an item across the world. Taking it up with BBB and my credit card company.
Response from OutdoorMasterSep 12, 2024
Dear Melanie, First of all, we sincerely apologize for any inconvenience caused to you. According to our return policy, the buyer is responsible for covering the shipping costs for non-quality-related issues. Additionally, we have multiple warehouses, and if stock is available in the local warehouse, we prioritize shipping from there. I hope you can understand our process. I appreciate your understanding. We have sent you an email. As a gesture goodwill, we sincerely hope we can solve your concern together.
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Sarah D.
Aug 15, 2024
Hard work getting replacement but eventually issued one
I have not received an item and they stated they would not resend the item or issue a refund. After a number of messages back and forth they eventually sent another
Response from OutdoorMasterAug 18, 2024
Dear Sarah, we sincerely apologize for any inconvenience caused to you. The tracking record shows that 2024-08-08 13:14 Manchester, GB, Package delivered. As a goodwill gesture, we have offered a solution to you and you have accepted it. We hope you can understand this situation. Have a nice weekend!
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