OutdoorMasterReviews of outdoormaster.com

Purchased product (SUP Pump) shark3 only lasted 9 months less than a year (after waiting 2 months for delivery) and they made warranty and replacement a nightmare and have never received anything but autoresponse or a runaround when i call. Still trying to get them to replace/fix their product. Customer service is beyond lacking, if you call they tell you they can only accept emails, no way to look up your order,yet the other times I called he was able to look up my order to tell me it had been only a while and I'd have to wait for a response hmmmm. All warranty must be (per them)handled by email ,then after sending information they asked for received a email stating they are getting alot of e mails so would take a awhile. This is concerning considering he told me all warranty is done by email and you are receiving too many emails to stay prompt, think maybe there is some major quality issues. Stay away from this company it's not worth it. Seems to be an ongoing problem with this company and they aren't concerned with being reputable. 20% of their rratings are 1 star yet they still have managed somehow to have a 4.2 rating. They do not maintain a BBB rating for they didn't qualify because all of the unresolved issues many haveexperience. Don't bother posting the contact us and we'll help you after this post it's a blatant lie and everyone knows it means nothing!

Terrible Customer Service and Poor Product Care. Avoid!I will never buy from Outdoor Master again. They do not stand behind their gear at all. I bought two helmets for critical use. One was for my wife, who is a full-time ski instructor, and one was to replace a helmet from a bad fall. Outdoor Master shipped these helmets crammed into a tiny box with absolutely no padding. Both product boxes arrived smashed. They clearly do not care about protecting the gear they sell.Their customer service is just as bad. They completely ignored standard helmet safety rules like ASTM F2040 and Snell RS-98. These standards state that any compression or impact can ruin the internal safety of a helmet, even if you cannot see it. Because the helmets do not look broken on the outside, they refuse to take responsibility for the shipping damage. They even tried to buy me off with a tiny $31 partial refund instead of fixing their mistake.They expect the customer to pay to return items that they ruined with poor packaging. They do not back their gear, and their support is awful. Save your money and buy from a company that actually cares about quality and safety.

Worst experience as a consumer I've ever had. I bought an ORCA PRO Rechargeable Electric Sup Pump and it never arrived. UPS tracking says it was delivered but the photo of delivery was not my house. I purchased this on March 27th. It's April 20th and I still haven't gotten a refund. This is what their customer service team said: Thank you for your patience. We've carefully reviewed your case. According to our shipping records and tracking information, your package was shipped out properly and is marked as delivered. We also have proof of shipment available. We completely understand that you would prefer a full refund. However, since the package was indeed shipped and the tracking information confirms that it was delivered, we regret to inform you that it's very difficult for us to obtain a full refund from the carrier in this case. We sincerely apologize for the inconvenience this has caused. That said, we’re still here to help. To avoid a similar situation, we’d be happy to arrange a free reshipment to a different address (for example, a friend’s, family member’s, or work address) if that would be more secure. Once we receive the new address, we can send the replacement as soon as possible. Alternatively, if you'd prefer not to have the item reshipped, we can offer a 50% refund instead. And if the original package happens to show up later, you're more than welcome to keep it. Please let us know which option you’d prefer: Free reshipment to a different address (please provide it) 50% refund We truly appreciate your understanding and look forward to your reply. Best Regards, Effy

Inexperienced Employees at OutdoorMaster causing the company to sink its Brand Reputation by creating consumer frustration over its badly shaped customer service. My worst experienced ever as a consumer has surfaced with the OutdoorMaster company and its customer care team of employees. I ordered a large blue helmet from them and they've shipped a small kids helmet that was a different color. Contacted their customer care team and asked for shipping label to return the item, instead, they have said to pay the return shipment cost out of pocket for a later reimbursement. Since then, I have shipped back the wrong helmet I have received and my order is still pending. Frustrated for the latency of my ordered skier helmet, I contacted their Customer Neglect team to issues a refund, and their pathetic response was as follow: Quoted from their response, "We completely understand that you would prefer a full refund. However, since the package was indeed shipped and the tracking information confirms that it was delivered, we regret to inform you that it's very difficult for us to obtain a full refund from the carrier in this case. We sincerely apologize for the inconvenience this has caused. That said, we’re still here to help. To avoid a similar situation, we’d be happy to arrange a free reshipment to a different address (for example, a friend’s, family member’s, or work address) if that would be more secure. Once we receive the new address, we can send the replacement as soon as possible. Alternatively, if you'd prefer not to have the item reshipped, we can offer a 50% refund instead. And if the original package happens to show up later, you're more than welcome to keep it. Please let us know which option you’d prefer: Free reshipment to a different address (please provide it) 50% refund We truly appreciate your understanding and look forward to your reply. Best Regards, Effy The OutdoorMaster Team 🏄‍♂️"

I completely agree with what’s stated below. For some strange reason, I received two separate mystery boxes containing four pairs of ski socks and a pair of kids' gloves. This just goes to show that their 'mystery boxes' are likely just a way to offload random gloves and socks. There is no randomness here it's all pure surplus of items that were not Popular or purchased often I got nothing but gloves and socks. It says duplicates when ordering multiple boxes yet in a single box I got three pairs of the same gloves, and two of the same socks. Even if you are thinking of ordering a mystery box as a joke or just as a "why not?", don't, I will assure you unless you are a child nothing you will receive in the mystery box will be worth it. There is absolutely no randomness within the system. Only thing that was different was some phone case for a phone I've never even heard of. Just buy what you want straight up and don't waste the extra money on any size mystery box.

Finger weg. Die Preise sind zwar günstiger, passt das Produkt jedoch nicht besteht keine Möglichkeit es zurück zu senden. Die Rücksende-Kosten sollen vom Käufer übernommen werden. Nach der 6. Nachfrage habe ich aber noch immer keine Adresse erhalten.

I ordered ULTRA Snow Goggles + Lens Bundle and they only sent me a replacement lens? No goggles or frame. The lens i received isn't even one that i ordered and the lens in the box is not even what it says on the outside of the box. So all i'm left with for my money is a useless lens right before a trip. The return address on the parcel is also just a random PO box in my country.

Rücksendung wird nicht zurückgeschickt, sondern durch Versanddienstleister vernichtet. Es wird einem eine Gutschrift von 50% des Kaufpreises angeboten. In den AGB oder beim Kauf war dies nicht ersichtlich. Nie wieder.. nur ärger