OutdoorMasterReviews of outdoormaster.com

I received the wrong helmet color and ran into a few issues returning it.They sent a new helmet with the correct color. I am all the way on the East Coast so the time difference is a big factor. They were able to solve my issue within 48 hours and respond back to my emails in a timely manor.

After reading reviews, I purchased a rechargable SUP pump from Outdoor Master. Much to my dismay, the pump stopped working properly. I contacted to OM customer support, who, after diagnosing the problem, arranged for a new pump to be sent out immediately. Things can go wrong, but it is how you deal with the issue that matters. Outdoor Master have been a great company to deal with.

Amazing Helmet & Even Better Service! I ordered this mountain bike helmet in a size large, but it ended up being a little too big. I reached out to the company, and they quickly sent me an additional liner to make it fit perfectly — no hassle at all. The helmet itself is lightweight, comfortable, and feels super secure on tough rides. The customer service was outstanding — fast, friendly, and truly cared about making it right. Highly recommend both the helmet and the team behind it!

Quick responses and easy support. I recently purchased an OutdoorMaster Shark 3 pump, and the nozzle for my SUP had a piece that broke. I filed a claim and it was very easy and hassle free to get a replacement part.

package came empty in mail and contents removed during shipping. They promptly sent a replacenent. Thank you!!

Excellent product, Outdoormaster Shark 3 SUP Pump. Great communication and quick response from customer service, so that problems with the delivery company could be resolved quickly. We are very satisfied. Highly recommended.

Was able to illustrate the defect with my new Shark 3, which was promptly replaced, not requiring me to return the defective one.

Bought the SUP shark pump 5 years ago and love it every single time I use it. It’s been the fastest, most reliable and enjoyable pump compared to some of the ones my friends have. Sup ing is so much more enjoyable to have this pump help me inflate my SUP with ease.