Janie and Joe P.
My wife purchased for my birthday an…
My wife purchased for my birthday an Ottasilver Bracelet, Blue Tigers Eye. The bracelet is beautiful, however the bracelet is too big. We measured like they said. However, I need regular not a large size. My wife has left numourous messages on their number and have emailed them asking to exchange. We have been waiting almost two weeks for a return label to exchange the bracelet. We have received no answers. I will not be ordering from this company again with such bad customer service.
Response from OTTASILVERAug 14, 2026
We’re truly sorry that we didn’t respond sooner and for the frustration caused during the exchange process. We checked our returns portal and can confirm that your exchange request was approved on May 12, 2026, and resolved with an exchange on June 1, 2026. We can also see that the replacement bracelet was delivered successfully. We sincerely apologise again for the delay and hope the new size fits you perfectly.

