Otis ElevatorReviews of otis.com

Comme d habitude, appelé pour un dépannage à 9 h du matin, il est 16 heures et encore personne malgré plusieurs relances. À fuir !!!! Je reprends à 18 heures tjs personne Honteux

LLEVAMOS CASI 4 MESES ESPERANDO A QUE CAMBIEN EL ASCENSOR EN LAS PALMAS DE GRAN CANARIA, PAGANDO UN ALQUILER POR VIVIR EN UN ÁTICO Y CON PERSONAS MAYORES VIVIENDO EN EL EDIFICIO Y CON PATOLOGÍAS CARDIACAS. ES DENUNCIABLE LA SITUACIÓN QUE A DÍA DE HOY SEGUIMOS PADECIENDO.HASTA CUÁNDO TENEMOS QUE SOPORTAR LAS INCOMODIDADES CUANDO UN ASCENSOR ES UN MEDIO INDISPENSABLE PARA PODER HACER UNA VIDA NORMAL? DESGRACIADAMENTE HASTA QUE NO PASE ALGO GRAVE NO SE PONDRÁN LAS PILAS. TENGO LA IMPRESIÓN DE QUE ESTÁN TOMÁNDONOS EL PELO.SI NO AVANZAN AHORA EN SEPTIEMBRE IREMOS A INDUSTRIA A PONER UNA RECLAMACIÓN COMO DIOS MANDA.

Si on pouvait écrire zéro je l’aurais fait depuis que notre opérateur est chez Otis, nous n’avons que des problèmes. Notre immeuble fait 7 étages je vous laisse imaginer qu’autiste nous laisse deux mois sans ascenseur j’habite Strasbourg. Je ne savais pas qu’ici c’était le tiers monde. Ils embauchent l’argent font des installations et ensuite oublie le client. N’essayez pas de les appeler. Personne vous répond Cela s’appelle leur suivi Je suis certaine qu’il y a d’autres opérateurs, sérieux, eux

Cette entreprise est une catastrophe, incompétence, mensonges, passivité. A fuir absolument. Ca fait un an que notre ascenseur est en panne tous le s2 jours, ils nous font dépenser des fortunes en pièces de rechange et ne savent rien réparer. La panne est toujours là et c'est même de pire en pire. Cette société est une honte.

STAY AWAY FROM OTIS MONTREAL – A COMPANY TO AVOID AT ALL COSTS I have been a construction entrepreneur for over 30 years, and I have never dealt with a company as disastrous, incompetent, and arrogant as Otis Montreal. For more than three years, their service has been nothing short of a nightmare: • ZERO communication: calls ignored, emails unanswered, managers completely unreachable. • No reliability whatsoever: broken promises, missed deadlines, no updates, no follow-up. • Total disrespect for clients: even with a contract worth nearly hundreds of thousands of dollars, we get no answers at all. • Unacceptable arrogance: their installation manager treats clients with shocking disrespect. A concrete example: I called one of their managers 13 times in a single day, and it’s been like that since the beginning of the project,Not a single response. This is not an exception—this is how they operate: ignoring clients, no matter the size of the project. Otis Montreal is not just incompetent—they are grossly negligent and show no regard for their contractual obligations. This branch is actively destroying Otis’s reputation in Canada.

Desole je n ai pas trouvé pour ne pas mettre d etoile, je suis pmr et j habite au 2 ieme etage et depuis le 28 juillet plus d ascenseur,une médiocrité absolue,un travail inexistant ,des responsables de technicien ,incompetent total,j ai déposé une main courante et moindre chose qui m arrivé,je porterai plainte contre Otis. Le responsable des services de maintenance en nominatif,et j invite tlm a déposé des mains courantes afin qu ils embauchent.

As with many other reviewers, if I could rate it 0 I would. I have had a service contract with OTIS for a number of years and over the last few years I had noticed a rapid decline in response from them. Last November (2024) I emailed them to cancel renewal which was due the following February and received no response from them. I emailed them several times with no response, sending it to various emails I could find including the person I had spoken with at time of taking out the contract. I never received a response from anyone, not even a receipt failure. I had received several of their 'field service' notifications and had been suspicious that they had not in fact been on site. I then started checking CCTV to substantiate this to confirm that they had not been there. They had not. I wrote in to complain, but received no response. I tried calling, but due to their automated service could never get through to anyone. I changed the door code so that they would have to call me on arrival to gain entrance. No-one ever did call. I am now with another company who have given the lift a full going over and logged all the failings from OTIS which range from 'filthy - where they should have been cleaning it', 'bolts loose', 'no lubricant' and the list goes on. The engineer I had used to work for OTIS and simply stated they were not surprised. In addition to this, the practices engaged by OTIS are sneaky to say the least. It has a 'closed' monitoring system so that if the button is pressed if you are trapped in there, it ONLY goes to OTIS and they will then charge for the call out. This can not be changed - you have to separately purchase and have installed an OPEN monitoring system to allow the contact number to be changed. My NEW company advised me to send an email with the subject header LEGAL NOTICE!! I did this - low and behold I got an immediate response - the first in over a year. If they are stupid enough to pursue this - bring it on - I know a few judges who would love a case like this with the report I have. OTIS FLAGRANTLY PUT LIVES IN DANGER EVERY SINGLE DAY. SERVICE REPORTS WHICH ARE FICTIONAL, COMPLAINTS WHICH ARE IGNORED AND NO ABILITLY FOR CUSTOMERS WITH REAL ISSUES TO MAKE CONTACT WITH THEM. LEAVING LIFTS IN A CONDITION THAT ARE DANGEROUS WITH THE OWNERS HAVING NO KNOWLEDGE OF THIS - BELIEVING THAT THEY ARE BEING SERVICED WHEN THEY ARE NOT. I am now looking for a class action case against them and will be adding my evidence to it.

Si j'avais pu mettre 0 ⭐ je me serais pas privée. Appareil en panne régulièrement, toujours des attentes longues durées pour les réparations, ils mettent ça sur le compte des commandes de pièces, personnellement j'ai demandé une intervention il y a 3 mois et c'était juste pour un bouton d'appel qui ne fonctionne pas. A ce jour le bouton n'est toujours pas arrivé, je pense qu'ils doivent commander leurs pièces détachées dans une autre galaxie ou qu'ils ont tout simplement supprimé ma demande d'intervention. Enfin tout ça pour dire qu'ils sont déplorables, syndics de copropriétés fuyaient car ils doivent proposer des tarifs plus bas que les autres mais le service est 0+++