OtakuplanReviews of otakuplan.com

I placed my order on Nov 30th,2019 but email says Dec 1st,2019. It was for my parents Christmas gift. I never received any email stating that it had shipped and they said I would. I emailed them asking when I would receive information about my order and they responded 3 days later on 12/11/19 saying we will send it in 2-3 days. I never received the info. So on 12/26/19 I emailed them a photo of what was coming up when I tried to track my package. On 12/27/19 they responded saying my link was wrong but it was the link provided by their website. Finally on 1/8/20 my parents finally received their package only to find out that my moms jacket was missing. I ordered a pullover for dad and fleece jacket for mom. I'm very disappointed and I've emailed otakuplan 3 or 4 times begging for a refund or my mom's jacket. They have not responded yet. They don't have a contact number only email.

Got our package finally today. It took a month but my son very happy with product Joyce Bass

I ordered a wool Christmas sweater from Otakuplan at the beginning of November. I finally received it Tuesday (January 7th). That's not all! It's not wool, but rather has the feel of an underarmour shirt. Complete waste of money and time. Dishonest people at Otakuplan.

New England Patriots Sweatshirt Thank so much it fits great and looks good on my son he very happy. Thank Again.

Garbage service! I ordered a 60 dollar jacket for Christmas never arrived and contacted company about either getting a new one or refund and no response.

Beautiful design and my husband loves the sleek material. It does take awhile for shipping but they do warn you that it will take awhile. It took approximately a month in total to receive.

Similar to other complaints, I ordered a hoodie for my son for Christmas 2019 and it arrived with the 'Attack on Titan' logo upside down. Can you believe it? Obviously very disappointing. Very sloppy craftsmanship. The quality of the hoodie is very poor as well, but it was only $39 so I didn't expect much, but I did expect the logo to be correct! I reached out to customer service on Dec 27, 2019. I received a response 3 days later asking for photos which I provided, and haven't heard anything since. I've followed up twice since then. Buyer beware! I would not use this company. No quality control, poor customer service, and it took a month for it to arrive from China when we first ordered it. Otakuplan: If this can be resolved quickly, then I will be more than happy to revise my review.

Right now my review is not very good unless I get some sort of response about how my order is going to be corrected because the word on my shirt is spelled wrong. I have emailed 3 times since my order was delivered and nobody has responded and I have sent picture showing the spelling error