OtakuplanReviews of otakuplan.com

NO STAR RATING! HORRIBLE!! THIS COMPANY IS NOT RELIABLE!! DO NOT PURCHASE ANYTHING! I HAVE WAITED FOR 2 MONTHS FOR A HOODIE FOR MY DAUGHTER'S 11th BDAY ORDERED EARLY SO IT WOULD BE HERE ON TIME AND MISSED IT ANYWAY!! THE ONLY RESPONSE FROM THEM IS TO BE PATIENT! THE SHIPPING INFO IS UNRELIABLE AND ZACH IS A JERK. I REQUESTED AN REFUND AND STILL HAVE NOT RECEIVED THAT. DON'T WASTE YOUR TIME OR MONEY!!

My story is a long one. I will start and end with this. Zach got me the sweater I had waited for a long long time. It’s correct on the front. It’s the right size. I am happy. Thank you!!

No REPLY after sending wrong item. Shipped MOST of the order correctly (Order #900033282). But NEVER responded when I informed them about the wrong item. Made NO attempt to correct the situation. VERY disappointed after having to wait so long only to get the wrong items.

To be honest this store is average I bought two hoodies on March 4th and after I bought it I was stupid enough not to do my research on it. I saw so many nasty reviews about it how some people haven’t received their items in months so it started to worry me. I did standard shipping 17-20 days my process time took 13 days and it came to my house today March 31st. Thank God. It arrived earlier than expected .It has ok material. So It took 13 days for process and shipping was 14 days so about 4 weeks to come. Btw they gave me YANWEN shipping which I did my research on and saw more nasty reviews. But I’m glad my package came. And also Zach takes forever to respond.

Material is good and easy washable. When I wear it fits as well.

I bought the hoodie for my teenage son and he wears all the time except washing. Material was good and no issues after 3 months regular wash.

Material is great, doesnt fade after wash would recomend not to dry. Really comfy, more so for lighter weather.

Image of the characters is good I've seen so far for these types of pullovers. Image is clean and characters are not distorted. Super comfortable.