OSM WorldwideReviews of osmworldwide.com

Not only is their customer service NON existent but their leadership does not care either because "they were already paid" I had an item that shows it is at the facility less than 10 minutes from my house and now they are saying it may be lost when it shows they have it. Customer service said "it takes 2-5 business days to transfer to USPS" they said that to me after emailing them that they were 2+weeks past the expected delivery date. The same canned email messages when you email their support team which I am sure they will post the same canned message to this review as they did everyone elses.

Still waiting for my book. Yesterday, according to Amazon, it was at my local PO for delivery. Today it’s somewhere else with a possible delivery by July 31st. ISM does not meet its commitments, Amazon does not ACTUALLY real-time shipping information creating confusion and anger. OSM does not care, Amazon has gotten to big to care.

My order was shipped, by seller, on July 15, 2024, from Buffalo, NY. It moved along, very quickly, arriving in Grand Prairie, TX on the morning of July 17, 2024. Departed Grand Prairie on the evening of July 17. Looked great! Then my order arrived at OSM in Georgetown, TX on the morning of July 19 and has been sitting there ever since. No movement at all.

Driver left my package, a large hardcover book, on my steps instead of under porch one foot away. Now there’s water damage from heavy rain.

They are the WORST. I don't think I'll ever shop at Alibris again--second time a seller has used that crap company and the ITEMS NEVER ARRIVE. WHY ARE THEY PERMITTED TO EXIST? How does anyone do any business with a rotten no good company like OSM?

I ordered an item that was shipped om July 7th, it's now July 17th and it's sitting in a warehouse in Ga. I'm in Fl)During my packages travels, it has been left at different warehouses for days. In the future, I'll ask sellers how they're shipping and if it's with OSM, I'm not buying.

If I could give them ZERO stars, I would. I have had a package sitting, in a town 30 minutes from me for days without being switched over to the USPS for delivery. If I ever see a vendor/seller ship my product through OSM again, I will cancel the order immediately and request a refund.

If I could leave Zero stars, I would. I ordered a book on eBay on June 18th. Tracking says : "Your item was picked up by a shipping partner at 8:55 am on June 19, 2024 in SECAUCUS, NJ 07094. A delivery date will be provided when USPS receives the package." and "Picked Up By Shipping Partner, USPS Awaiting Item SECAUCUS, NJ 07094 June 19, 2024, 8:55 am Shipping Partner: OSM WORLDWIDE" It is now 16 days (and a few hours) later, and tracking has not changed. 16 days and they haven't managed to get the package to the United States Post Office? The Seller would be better off WALKING to the nearest Post Office pulling a little red wagon with their packages. OH, WAIT! The USPS actually picks up packages! With for real Postal Carriers! And even if they stop for lunch, an mani/pedi, coffee and donuts, they manage to get packages to the Post Office in under 10 hours. Lesson learned. Never knowingly buying anything from any seller who uses this "shipping partner". Ever. I think I will share this review with the US Postal Inspector , Better Business Bureau, and Department of Professional Regulation in New Jersey.