Janet K.
Osmo sent me the wrong product, and they won't fix it
I ordered an Osmo HydroTitan garden hose from Osmo's U.S. website. They sent me a completely different garden hose. All sorts of things were wrong: they sent a collapsing/expanding hose, when I ordered a non-expanding hose. The colors are different, the fittings are different, the nozzle is different. When I sent them photos of their ad and what I got, they simply said they had sent me the correct product. They refuse to explain how they can come to that conclusion. The only good things are that they sent a hose (even though completely different from what I ordered) and they respond to my complaints by email within 24 hours (although they won't explain or fix the problem).

