David C.
The "Money-Back" Guarantee is bogus.
I bought a window robot cleaner. I bought it through the company's website because it stated in several places that there is a "90 Day Money-Back Guarantee." The unit does a terrible job at cleaning, it immediately broke, the directions to use the unit are deficient, and when I contacted OSMO to get my money back, they told me that to do so I would have to ship the unit to England via FEDEX, the cost of which would be more that what I paid for the unit. So, there is NO "money-back" guarantee at all.

