Orthora FootwearReviews of orthora-footwear.com

Response from Orthora FootwearSep 20, 2026

Hi Niw, We’re truly sorry to hear that you have not yet received your shoes. We understand how disappointing it is to be waiting for an order, and this is not the experience we want you to have. Unfortunately, I wasn’t able to locate your order using the information available in your review. If you could email us your order number, the full name used for the purchase, or the email address used at checkout, a member of our team will be happy to look into this further and assist you directly. You can reach us at [email protected]. Thank you for bringing this to our attention. We look forward to helping you. Orthora Footwear

Response from Orthora FootwearSep 21, 2026

Hi Nina, Thank you for sharing your feedback. We’re glad to hear that you found the order status emails helpful for tracking your package and enjoyed the informational emails about our shoes and their features. We truly appreciate you taking the time to share your experience with us. Orthora Footwear

Response from Orthora FootwearSep 20, 2026

Hi Michele, We’re truly sorry to hear about your experience with the delivery delay, the quality of the shoes, and the lack of timely responses. We understand how frustrating and concerning this must have been. This is not the experience we want you to have. Please know that we are not trying to ignore you. A member of our team will review your case and get back to you to work toward a resolution. Thank you for your patience and for giving us the opportunity to address your concerns. Orthora Footwear

Response from Orthora FootwearSep 21, 2026

Hi Dawn, Thank you for your feedback. We hope you love your new shoes and that they provide the comfort and support you’re looking for. We truly appreciate you giving Orthora a try. Orthora Footwear

Response from Orthora FootwearSep 21, 2026

Hi Marie, Thank you for sharing your feedback. We’re glad to hear that the exchange process has gone smoothly so far. We hope your replacement pair arrives soon and that the fit is exactly what you’re looking for. Thank you for your patience and for giving us the opportunity to assist you. Orthora Footwear

Response from Orthora FootwearSep 20, 2026

Hi Kay, Thank you for sharing your experience! We’re glad to hear that you received an immediate response when you needed help with your order. We truly appreciate your kind feedback and hope you’re happy with your new tennis shoes once they arrive. Orthora Footwear

Response from Orthora FootwearSep 20, 2026

Hi Barbara, Thank you for sharing your feedback. We understand that having half sizes available would make choosing the right fit easier. Since each shoe style has its own size chart and specific measurements, we recommend checking the size chart for the style you’re interested in before ordering. We hope you find the right fit and enjoy your shoes! Orthora Footwear

Response from Orthora FootwearSep 20, 2026

Hi Heather, We’re truly sorry to hear about your experience with the sizing discrepancy and the difficulty you had getting your return request addressed. We understand how frustrating this situation must have been, especially after you provided photos and reached out multiple times. This is not the experience we want you to have. A member of our team will reach out to you directly to review your case and work with you to resolve this matter fairly. Thank you for your patience and for giving us the opportunity to address your concerns. Orthora Footwear